The previous owners of our house had used this company to install the furnace and AC unit, otherwise I would have used someone closer to home. We began having problems in the summer. Our AC kicked off and never came back on. When we were able to have a serviceman come out, he spent a few hours in our attic, but was never able to diagnose our problem. I don't know what he was doing up there, because after he left, my husband was able to get it working. However the serviceman did suggest to me to invest in some UV lights for our 'moldy' duct work. Little did he know, that I'm no fool and knew our duct work was pink, not yellow like he showed me in the picture. Of course, this put a bad taste in my mouth about Norrell. In the winter, our heat began to malfunction. Reluctantly, I called Norrell to schedule an appointment. The technician that came out this time really knew his stuff. He was able to articulate what our problem was and explained that it would have also caused our AC issues. He was able to repair the problem and stayed an extra few minutes to ensure that it would continue to work. Next time I need service, I'll be requesting this guy!
Posted: 2/23/2011 • Last edited: 3/02/2011 • Link to this review