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Ross Pomerantz and a crew of 3 cleaned my house on 3/2. I thought that was an OK job so I agreed for him to come over today (4/27) to talk about bimonthly cleaning and do the first regular cleaning. We scheduled this 2 weeks in advance. He did not call with a reminder. I had to call him the night before and ask what time he was coming. It was a good thing I called, because we had scheduled for this morning, but he said he planned to be here at 2pm. Without a courtesy call, his crew showed up an hour late. Then he calls and asks if I was the "rescue house with 10 dogs and 4 cats?" I said "I don't know what you're talking about!" He said, "We cleaned your house last year." I said, "You cleaned my house a MONTH ago!" He said "I clean 50 houses a day, I can't remember them all." Before the crew started cleaning, I told them Ross had quoted me a price of $60 but didn't tell me what rooms it would cover. One of the crew called him and said, "Ross told me to charge you $12 a room." This was much higher than Ross told me when setting up the appointment, but I agreed. They rushed through the house, finishing the job in less than an hour even though I asked them to clean 7 rooms. They used a filthy industrial rag mop to clean my oak hardwood floors, which is unsanitary and bad for the floor. They moved things to clean and didn't put them back. In my experience, this company is disorganized, unprofessional, and sloppy and I won't use them again.
Posted: 4/27/2012 • Link to this review
We've had Ross and his team clean our carpets 2 yrs in a row. He is professional, thorough and arrives on time. And his prices are VERY reasonable; not like the franchise guys. I would highly recommend North Atlanta Cleaning Services.
Posted: 9/23/2009 • Link to this review