I posted a full review to cars.com, Google+ etc. They allow more words than here. Long story short, they lied about the warranty, the SUV I bought was in the shop for five different issues (in the first four months) and Eric G. (sales manager) was a complete jerk when I approached NWMS about solving the problem. They tried to trade me out of it, but put me in an SUV that the MIL came on the NEXT MORNING! In the end, they refused to make it right, and went back on their word about paying the service bill.
Posted: 6/14/2014 • Link to this review
Its understandable when sales people are dishonest to get cars moving....FINE but to LIE to our face while its on paper in front of us, than to LIE to the bank so they can make more money off of us,,,,,charge us for things we didnt even HAVE in the TRUCK!!!! Horrible! Also takes like 3 weeks to get paperwork done for NO ONE does it right! You think we had bad credit and were trying to STEAL from them!!!!!! CRAPPY CRAPPY all the way around!!!
Posted: 5/05/2010 • Link to this review
I would never do business with this dealership again. I traded in my 2003 Cadillac Escalade ESV. Then I bought a 2006 Cadillac Escalade with quarter of the miles mine had. I had only put on 20 miles and the check engine light came up. To make a long story short the EGR sensor was trash. Here is the funny thing the Cadillac dealer in my town said this code had previously occurred and had been cleared out of the computer two weeks ago. After talking with there mechanics it became clear this was no mistake. I had them call Northwest Motorsport to figure out what the deal was. I was there when the call was placed and I can tell you it was one hell of a screaming match. At this point, all I can do if file a complaint with Better Business Burial and let, as many people know to stay as fare away from this dealer as possible.
Posted: 7/17/2009 • Last edited: 7/20/2009 • Link to this review
I am not sure why the other user posted their comment like that! These guys were awesome during my purchase, and after. Randy was there to answer questions, and nothing has happened on my truck yet, but I cannot see why they wouldn't help me. These guys were awesome! Mike
Posted: 7/02/2009 • Link to this review
As with any used car lot, you have to be careful when it comes to choosing the right car. If you purchase a vehicle from NW Motorsports and have any problems, don't expect to be treated as a person afterwards. Not the worst thing that's happened to me, but they have lost my trust. Emerald Valley auto sales in Kent was tops in my book.
Posted: 3/31/2008 • Link to this review