Told on the phone they took our insurance. Once we got there for our appointment they tell us they don't take it. Charge us $80 for eye exam. Gave us prescription that wasn't fully filled out. Called and asked for complete prescription and they just tell me some random numbers. Took prescription to office that does take our insurance. They tell us the prescription is obviously wrong. It makes no sense at all. The numbers that they printed (not even including the ones they told me) were impossible. After many phone calls and being not nice they "look" in the computer and change the numbers on the prescription. Had to take my child elsewhere to get correct prescription which wasn't even close to what they gave us. Other office says they get people with the same story from this office regularly. They take people's money and give them bogus prescriptions. Won't refund for wrong prescription. Do not trust them. They will make your eyesight worse.
Area Decatur, GA
Cost Less than $250
Date June 2017
Posted: 7/08/2017 • Link to this review
This has been by far the worst experience I've had at a Dr. Office. My daughters appointments was at 10:00/10:15 so we Arrived early at 9:50 cause they're new patients and I knew it was going to be tons of paperwork. The staff was very friendly and polite. At 10:20 we were asked to pick out glasses. So that's what we did. When 10:40 came around I asked the staff about the wait time. I was informed Dr. Odion was running late cause of traffic. They kept asking if I wanted to pick out glasses. I was asked that 3times by 3 different staff members. That was becoming annoying. At 11:10 Dr. Odion Calls their names. He was very rude. He made No eye contact and his facial expressions wasn't pleasant. We gets to the back and he asked "how's your morning " my response "besides the wait time my morning is going well. Thanks for asking" he looked at me and said " well you don't have to be seen get the f*** out." First I thought I was hearing things until my 10year looked and me and said "ma he just cursed at us". I told him "I'm sorry that he's having a bad morning but he don't have to be disrespectful in front of my kids." He said I'm having a bad morning and im not seeing you get out". He walked us to the front and told the receptionist I'm not seeing them." I just told my kids to come on. I never been disrespected by a doctor in my life. He was using the f*** word to freely. He didn't care at all.
Area Decatur, GA
Date April 2017
Posted: 4/07/2017 • Link to this review