Cost of repair sometimes exceeds cost of printer. They have a few good technicians but the rest are mostly unexperienced, lazy, and try to sell things that are not really needed. Examples are maintenance kits when they are not due, and fusers that have no signs of scoring. I had a few machines due for a cleaning and I even caught a few techs just clean the outside of the covers. Cost of service is also high and the cleanings/PMs are not always consistent. When getting your printer serviced I recommend watching them or else you will not get what you paid for.
Posted: 7/27/2008 • Link to this review