My husband and I purchased what we were told was a 100% latex mattress. It was delivered as scheduled. I was surprised that the brand was written on a piece of copy paper with the name typed on it attached to the bed with plastic ties. I became supsicious enough to check the manufacturer's tag to see if it was the brand we purchased and noticed that our mattress was only 55% latex and a different brand name! I called up the salesman and he told me the latex in the bed was 100% latex. I argued that if I buy a 100% cotton t-shirt that means the whole t-shirt is cotton. I ended up calling the mattress company and the mattress rep. At first he was on my side and coached me to try and get money out of the company in addition to the bed I ordered. Then he flipped sides and said he had nothing to do with it. Finally they agreed to order the correct bed, which as it turns out was only 77% percent latex, unlike the 100% the salesman claimed when he sold it to us. It didn't arrive when they said it would. I totally lost confidence in them and asked for my money back. The saleman threw a fit and told me he'd charge a huge restocking fee. The owner was out of town as I thought I might get somewhere with him. Finally the "correct" almost 100% bed arrived two weeks later. Be careful with these guys, in fact, I would never do business with them again.
Posted: 1/12/2009 • Link to this review