They lied from the first day I went there. I asked to have Nikon advanced lenses and I was told my insurance does not cover that which it was a lie! My second request was Ziess but when I went to get my glasses I was told their manager made decision to make other brand for me (UNITY which they salesperson pushing hard). After a week headache I checked with my doctor and he said they made wrong prescription! I went there again and asked them make me Nikon advanced and my insurance will cover that. They said OK, SURE and it was lie! Today they made Ziess and I was told Nikon take too long! seriously? It is a month now and I could get my glasses with Nikon lens two weeks ago it you did not lie about coverage. Excuse after excuse! I am so sorry for people are dealing with them. Specially if you do not know about lenses and glasses they will rip you off.They salespersons like car salesmen. They do not care about you, they only thing they care make sales and pushing the products that pay them more commission. When I asked to talk to manager, three time three different people showed up except the manager! But he will put his comments and excuses here!
Posted: 2/06/2016 • Link to this review
You know they're different when you walk in seeing the waterfall montage and the nice southwest decor. It looks more like an art gallery. Don't let the slick appearance fool you - they know their business. They've been good about honoring my insurance (VSP, United) and I usually walk out of there after an exam with a 6-pack of contacts for around $5. Dr. Lampert is all New York - full accent, doesn't look you in the eye much, quick with a dry humor remark. He's very visible - around the desk and in the reception area. He's definitely taking an active role in the business, rather than just being the doctor in the white coat. Once undergoing the exam, though, he's very thorough and actually personable (for a New York guy). The front desk crew are similarly East Coast in their mannerisms - but I trust that they'll give me the low down and work to save me a buck through my insurance too. Just today, I called for a copy of my prescription, so I could order my refills on line. Instead of giving me the business about ordering on-line, they said they'd have the copy ready when I stopped in. Ten minutes later it was there, no questions asked, just a bunch of "Eh, how's it goin'?" from Doctor and staff.
Posted: 7/14/2007 • Last edited: 1/02/2008 • Link to this review