Oxmoor Chrysler Dodge Jeep Ram in Louisville, KY, also serving Jeffersonville, IN and Elizabethtown, KY is proud to be an automotive leader in our area. Since opening our doors, Oxmoor Chrysler Dodge Jeep Ram has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle-free as possible.
Customer Service was fine. Sybil was very professional and the process in the morning worked well. I do question the estimate I received for the work to be completed. This appointment was me getting a second opinion on work I already had estimated at the Cross dealership across town. Oxmoor Jeep came up with the exact same issue and resolution but were charging more than double to replace a transfer case motor. I was happy they both came to the same conclusion on the work but there was no way I was paying 2X's plus for the exact same work. I went back to Cross and the work was completed today.
Posted: 10/06/2015 • Link to this review
I would first like to thank you for your feedback. I am sincerely disheartened to hear that you were not satisfied with your experience at our dealership as 100% customer satisfaction is of paramount importance to us. There is a variety of different factors that go into making any repair estimate so we are investigating the situation to ensure if there was a mistake made that it does not happen again. We are generally very competitive in our service pricing so we are taking your feedback very seriously. We are glad that Sybil did provide good customer service and if you have any additional feedback I would appreciate you reaching out to me directly.
We try very hard to satisfy every customer, and hope to be given the opportunity to prove ourselves to you in the future.
Sandy Geary-Service Manager