I hired this company because they have been in business for years. I'm given a person who has worked for them for years. I guess no one checks on these people. They sitter did not show up until hours after due. Locked the dogs in one room and kept them there. Then let them out and left the house. Didn't feed them, didn't come back to my house. I called and never answered so I had someone check finally after many hours. My friend found my pets alone, no one living in as was paid for, no food, no water, pets starving and very upset. I called and the company finally located the "sitter" at their own home. Sitter said "pets don't need someone to look in on them every day." I paid top $ for a live-in and I got to be out of state and find out no one was taking care of my animals. I was then told by the owner that they didn't have anyone available to take over for the absent sitter. So my pets got left another day until someone was found. That person only had a few minutes to spend with my pets because they had other commitments. Really scary. You pay people, they have a good reputation, and you find out that no one checks on these people. The sitter had lied and told the company she was living in my house and never did.
Posted: 11/23/2007 • Last edited: 7/23/2008 • Link to this review
Have used them twice with the same sitter both times. The first time was great, although the 2nd time some of the animal messes outside weren't cleaned up as they should have been. We let them know about it and they apologized. Their overall service is pretty good; their prices are a bit high, my personal opinion.
Posted: 8/19/2007 • Last edited: 1/02/2008 • Link to this review
I have been using Pampered Pets and Plants for my 4 dogs and fish for over a year now. My husband and I have always been holding off going on vacations due to our concern of care for our animals. Three of our animals have health problems and require everything from pills to shots. We found Pampered Pets in the west valley and they sent us Susan Jurgenson. Susan has been absolutely wonderful for our animals. Susan knows exactly what to do and is so competent with our animals that we can actually go out of town (which we do quite often now) now that our animals are very well cared for. Susan cares for our animals as if they were her own. You just can't find that anywhere and is worth the price. My sister in the east valley is now using Pampered Pets as well and loves them. Julie Smith, Goodyear Arizona
Posted: 5/10/2007 • Last edited: 1/02/2008 • Link to this review
I used to work for this company. I use them anytime I'm going out of town. Jan and her team of professionals are top-notch and they truly love your family member. Would recommend them without hestiation. :)
Posted: 3/20/2007 • Last edited: 1/02/2008 • Link to this review
You won't be disappointed! They will feed, water, bathe, administer medications, potty, and play with your pet or anything else you'd like done. They also stop by to turn on lights, collect mail etc so passers by won't know you're gone. They'll water your plants too!! SUPER!
Posted: 1/04/2007 • Last edited: 1/02/2008 • Link to this review