REVISED: The manager finally came to look at the countertops. He gave me a discount on the job but that does not change the way it looks. He did say he would contact the granite provider to see if there is any way to remove the scratch and the fading. If they were to take it all out it would destroy the new backsplash. Best option for us at this point. :( Oh I am so very disappointed with Panda and the management. I would strongly recommend NOT using them. I have posted pictures to back up the poor job that they did with the granite countertops. Where they put the seam is fine however they used two different edges so they don't match up and it looks ridiculous. Then they chipped it in two places. When they sent a guy out to look at it and try to convince me that this was standard practice he put lacquer thinner on it and made it turn gray in a spot (it was black). He also horribly scratched the top when he was trying to remove the machine marks. It is about 8 inches long and 1-2 inches wide. It looks horrible. Their solution, come in remove the entire countertop and let someone else put in one. Nothing about this job was good starting with the crew sent to demo and install it. The lead guy was upset he was there, called his boss in front of me and was complaining about how hard the job was and how long it would take them. Run, pay more go somewhere else.
Install countertop in my kitchen.
Area Lilburn, GA
Cost $3,000 - $4,999
Date September 2016
Posted: 10/13/2016 • Last edited: 10/20/2016 • Link to this review
As real-estate investors, we always look for good quality for a reasonable price. We chose to use panda on a flip and we were very impressed with Kenny Wong. We ordered cabinets and granite with Kenny on our current flip. Again he went above and beyond with this remodel. We expanded the kitchen and at the time we didn't realize how badly the kitchen was designed. Kenny noticed how inconvenient the current setting was, no financial benefit to him, we designed and reconfigured it so that the buyer will have a well constructed kitchen. We will definitely give him our business for our personal kitchen and future flips. He is highly recommended.
Posted: 2/10/2015 • Link to this review
I have updated this review twice now. I have recommended Panda for years - you get about 5 choices in cabinets and a couple dozen styles of granite. They have hard working contractors, and they do a good job. Despite my not specifying, they put in certain finishes around the corners and what not to make it look complete. It was a really nice job. However, I apparently selected a granite that it more brittle than others. A crack developed in it after 2-3 years. Panda came out and patched it at that time, however the crack grew and grew and grew. 6 years after we purchased it, I went to sell the house and called Panda and said we need to fix this again. The repair guy said it was in such bad shape the repair wouldn't last more than a few months, and showed me where it was cracking in another location. He took measurements and told me that we need to work with them to get it repaired. Long story short, after 3 months of weekly or more frequent phone calls, they came out and agreed to replace it. They really do nice work. It took 3 months of calling to get it fixed and in the mean time I was really concerned I would have to buy a whole new countertop, but eventually they came through for me. I will again wholeheartedly recommend them. They offer a terrific value for cabinet and granite projects. We've used them twice, and I would say that the products are similar in quality to Home Depot or Ikea for about half the price of either.
We've done new kitchen cabinets (17 cabinets) and granite (65 sq ft). A separate project we did bathroom cabinets (3 cabinets) and quartz.
Area Norcross, GA
Cost $5,000 - $9,999
Date July 2011
Posted: 7/27/2011 • Last edited: 6/14/2017 • Link to this review
Going in to the show room was the best part of the ordeal.The installer they sent out was the big problem.After two no-shows,he arrived late and installed the cabinets like he had never done this kind of work before! Panda knocked a few dollars off the price instead of trying to make it right after I complained about the quality.I won't reccomend them to ANYONE.
Posted: 11/02/2010 • Link to this review
I shopped around for granite for my counter top for a couple of months, they gave me the best price and threw in sinks for bathroom and kitchen. Kenny is the one who helped me. They let me pick the granite piece when they got new shipment, the warehouse is huge, too much of a choice. Their prices are the cheapest.
Posted: 2/06/2010 • Link to this review
Before I purchased my cabinets from Panda I saw some negative remarks here, Jimmy the owner said these are from contractors using Panda products not Panda Kitchen and Baths jobs. Well I am here to say Kenny Wong my salesmen was great and Jimmy the owner actually came to my home to measure. Well a week later, YES 1 week. The kitchen is amazing these guys know what their doing. I was only shopping for granite countertops and bought cabinets and granite. At the prices they charge for real wood cabinets I had to buy them. Home Depot wanted $18000.00 My investment for everything sink, hardware, faucet,lazy susan all of it $7,000.00 and Big Orange was using particle board. I am a true skeptic, Well Panda made a believer out of me. O can't say enough good things about these guys. Jimmy Carter Blvd, Ask For Kenny, Thanks Guys for keeping the promise you made to me!!!!!!!!!!!! Charles W.
Posted: 7/13/2008 • Link to this review