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I have been using this service for years. I will still continue to use them. However, I have noticed changes since this company and it is a company merged. When I first used them, they had a day of celebration for pets which died the previous year. We were given ornaments for the pet which died, which was lovely. Now, no ornaments, there used to be a Rainbow Bridge poem when the remains were picked up; not now. When I had a pet who recently died, the gentleman working the oven greeted me, and it appeared he wanted to start right away. I wanted a few moments with my pet. They have speakers at the memorial service, and it is all about dogs. I happen to be cat owner. Owners of pets other than dogs need to be acknowledged. The business gives a sizeable donation to various rescue groups. I would like to know what portion of my fee goes towards this. This is a tax break for the owner of PWW. We don't have a clue how much goes towards this. I have noticed changes where , although they are compassionate, they are leaving out smaller touches which made them superior. Now they are just above average. Is the passion gone?
Posted: 12/31/2014 • Link to this review
My beloved cat, Callie, died en route to an emergency hospital that partners with Paws Whiskers & Wags. I worked with them by phone to finalize plans for Callie. I was genuinely struck by how compassionate and gentle everyone was. They gave me peace of mind that Callie was being handled with respect. And they went the extra mile and added some lovely touches to the memorial items I selected.
Posted: 10/05/2014 • Link to this review
My pet recently passed away and I wanted to use the new Paws Whiskers and Wags location in Covington. I saw a post on this website that concerned me. I did some research and found that this business has never been to court. Please, whoever posted the misinformation, get your facts straight before you post. This is a very sad time for me and I depend on true information, as would anyone who is trying to take care of a loved one. Paws Whiskers and Wags did an amazing service for me and I will be eternally grateful.
Posted: 2/20/2012 • Link to this review
The company in conyers lost my pets ashes and refused to return my money so I sued and won $680. Currently I am suing the vet that case is pending.
Posted: 2/16/2012 • Last edited: 6/11/2012 • Link to this review
After a bad experience at another facility I found these wonderful people. I can't say enough about how great they are. I walked in one day without an appointment to inquire about the services & was met by Lisa,who understood the loss I was about to have & the state of mind I was in. She spent time with me, gave me a tour & within a few minutes I knew I was in the right place. She even had suggestions on food to feed my sick dog. The cremation day was filled with kind gentle people who understand the human animal bond. You can be present for as much or as little of the cremation as you want. Nigel greeted me with a smile & kind words & I knew I could trust him with my dog. Lisa remembered me immediately & they were ready for my appointment without any confusion or hesitation. Jill brought me my baby in her urn with respect,gentleness & took time to sit with me & talk. I thought the tasteful bag was a great way to take my baby home,and kept her locket of fur and my pet loss support items, etc. all together in one place. They did not charge me extra for same day service, and I felt at home waiting for the procedure to be done in their lovely waiting room. Bless Christine for founding this facility and the values this crematory has. Bless the staff for what they do everyday. It is such a comfort to know where I will be going with my future pets - it is an important detail in the grief process to know my pets will be taken care of with the respect they deserve. Thank you.
Posted: 9/09/2011 • Link to this review
Making the decision to euthanize my dear friend was very difficult. I called the 24hr service at PWW and the gentleman I spoke to was great. Very gentle and accommodating. When I ultimately brought my friend after euthanasia to PWW the woman I dealt with was wonderful. (I want to make it clear that she was really great and respectful in her own right) They are very accommodating. The only issue I found was when I came to pick up the ashes. Months before I had to euthanize another of my pets unexpectedly. I used Deceased Pet Care for the services. They were just as wonderful but with one big difference. When I picked the ashes up from Deceased Pet Care, they had packed the tin nicely in a box. It was labeled with my pets name, my name and time/date of cremation. I also received a certificate of cremation with a short memorial on it. The hair clippings were nicely packaged in a lace-like pouch. The tin was a custom Deceased Pet Care tin. The box was handed to me gently and with a feeling of respect. When I picked up the ashes of my oldest friend from Paws, Wags and Whiskers, the very nice lady came out with a plastic storage bin under her arm. My friends tin lay on it's side haphazardly inside. The hair clippings where taped to a folder, peeled off and all was then placed in a logo gift bag. That was it. I was immediate
Posted: 8/02/2011 • Link to this review
The hardest thing to live through is the loss of your best friend. A part of you knows that one day you will have to say goodbye. It has happened to me a number of times and it never gets easy. One thing that eases the pain is knowing that those who care for your pet at the end of their lives do so with as much love as you hold in your heart. Paws, Whiskers, and Wags are those those people. Their care and concern for my beloved made all the difference in the world.There are not enough words of praise.
Posted: 2/01/2011 • Link to this review
When our beloved dog, Willy, died unexpectedly our vet sent his body to Paws Whiskers and Wags. Laurie and Jill were the ones who helped us with arrangements for his cremation and receipt of his remains. I also had communication with Cindi. I can't imagine any people more suited to a job. I never got the feeling that this was just a job for them. They made a very heartbreaking situation more bearable because of their kindness.
Posted: 11/27/2010 • Link to this review
We were, of course, completely devastated when we lost our little boy in the early hours of the morning - though he had been sick, we weren't at all prepared. I held him in my arms until Paws, Whiskers & Wags was open and called to find out procedures, etc. When we took him in, they were so very kind and compassionate & seemed to truly feel our grief & pain; they then ushered us into a nice "living room" and told us to take as much time as we needed with him before they took him. They really did all they could to make the whole ordeal easier for us. A truly wonderful thing that they do is to have an annual memorial service for the families of all the pets who have been cremated there; they encourage people to send in pictures and then show a montage on a large screen of all of the pets, with their names above the pictures - it was so moving, and I was amazed that there were hundreds of people at the lovely little ceremony. It was all very touching and moving, and we left with a little votive candle with Widget's name on it.
Posted: 5/18/2010 • Link to this review
I recently lost my precious dog and was at a loss as what to do. I called before working hours and the manager told me what to do. They sent someone to get my baby, because she was too large for me to transport. They were very respectful and obviously "animal people". They made the entire process more bearable. They were also very upfront on the costs of everything which was nice b/c I was to upset to even ask. I dealt with the owner and the manager and was extremely relieved that they were able to do everything with minimal input from me.
Posted: 4/24/2010 • Link to this review
Most wonderful and caring people helped me thru a rough time. My beloved Ava suddenly died and they were so wonderful to me. I couldn't have asked for more consideration that they gave.
Posted: 2/19/2010 • Link to this review
We had to put our beloved Beagle friend to sleep last weekend. It was the most difficult thing I've ever had to do. She has left a huge hole in our hearts and home. We were both devestated and I was so worried about how she would be handled after passing. The vet we used (Dr. McReynolds) came to our house and offered to take Riley to Paws, Whiskers & Wags for us. They called me immediately to tell me they had received her and would take care of her. The woman who called was so kind, in my grief I didn't get her name, but was impressed by her gentle and sympathetic manner. When I went to pick up Riley, I was impressed by the offices. They had sitting rooms with sofas and chairs so you could be alone and comfortable. The place is very tasteful and serene - not cold and impersonal. They gave me Riley's ashes with a lovely poem and a registration number. They were very professional and made a horrible, gut wrenching experience a little less difficult. I'm glad to know there are services like this.
Posted: 1/26/2010 • Link to this review
In March 2007, my Siberian Husky, King, had to be put to sleep. He was almost 14 years old and suffering from arthritis. I spent a day fighting against the inevitable and then I took him to the vet. After he was gone, I was a nervous wreck. The vet put me in contact with Christine from Paw, Whiskers, & Wags and through her amazing compassion and quality service, King was cremated. A year later, I attended a memorial service for all of the pets who has passed away during 2007. Christine put on a slide show with pictures of hundreds of beloved pets. It was a time for crying and a time for laughing as we each reminisced about our babies. I made the right decision for King by ending his suffering and I made the right decision for him when I chose Paw, Whiskers & Wags to arrange his resting place.
Posted: 1/06/2010 • Link to this review
Recently, we experienced a loss of a family pet of 12 years. Only other pet owners who have lost a pet understand the heart wrenching pain and grief. Paws, Whiskers, and Wags gave to us the beginning steps to peace throughout the whole process. They have touched our lives immeasurably. Their dedication and compassionate nature from the first telephone call to the end removed the incredible anxiety and stress of the "not knowing" what really happened to my pet when it was being cremated. We called before we had to put our pet to sleep and they were able to make arrangements for us even though we were from out of town and could not come into later. They stayed late for us, as I did not want my pet to be put in a cooler at the vet's office as we couldn't arrive during normal hours. Arrangements were made so we could drive in after our pet was put to sleep and he could be cremated on the same day. If you chose, their setup allows you to have your pet within your sight before the process begins. Incredible attention to detail, respect, and gentleness of my pet from removing him from the car with dignity and grace, allowing us to say "goodbye" in the room that appeared as a room in your own home, answering our questions. The facility was incredibly clean and professional. They even made a paw print and had his name made in the impression. They never acted like it was job duty. They treated making a paw print as it was a gift to us and a way to honor our pet.
Posted: 11/22/2009 • Link to this review
They took care of my beloved Boston Terrier, Miles Davis. It was terrible to lose him, but this company made the process so effortless and gentle. The person who picked him up brought a beautiful bassinet for him and was hugging him and us! We really felt tremendous confidence in the whole process and were impressed by the kindness of everyone on your staff. I recently lost another dog and because of where I was at the time, had to end up using another pet crematory for her, and I have to say it was night and day. I felt like I was price gouged, the people were obviously annoyed with my questions and didn't even call me when she was ready to be picked up, etc. This is a great company that really helps people during such a difficult time.
Posted: 7/29/2009 • Link to this review
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