I received adequate prenatal care and my delivery went as well as it could have (thanks to AMAZING midwives), but my postpartum care (under the direction of Dr. Howard) was abysmal. I went into my four-week postpartum appointment thinking that I would receive much more information and clarity about the symptoms and feelings I was experiencing, but I could not have been more wrong. Dr. Howard did what I felt was a cursory check-up, briefly mentioned options for birth control, and left about five minutes after he stepped into the examination room. I was never screened for postpartum depression or anxiety, or asked about postpartum symptoms or complications. ACOG provides information on numerous components to incorporate into a postpartum care plan. Out of all of these components, the dr discussed one with me—a contraceptive plan. When I brought this up with the site manager of the PWC location where I sought care, I received sympathy, but there was still a singular, solid message that she refused to question: "We have for many years followed the guidelines of ACOG for women's healthcare. We will continue to follow the guidelines, and continue to strive for excellence." They still have not admitted fault to their approach. (Sylvia, the woman I spoke with, actually told me that providers just "knew" when PPD was an issue based on a patient's appearance and demeanor...NOT OKAY.) If you do go to this practice, I'd opt to see the midwives, all of whom are patient-centered.
Posted: 12/08/2017 • Link to this review
You will receive forms advising you that it is your responsibility to contact the insurance company to determine the costs of lab tests IF they do certain tests. However, they WILL NOT tell you directly that they are doing the tests or give you a heads up - they just do them and file the claim with your insurance company! What's worse is even if they do tell you they are doing the tests, these people think it is ok to trick you by omitting vital information such as the costs of certain tests/procedures. Scenario 1: Doctor: I am going to do a few tests and you should have the results in two weeks. Patient: Sure! Scenario 2: Doctor: I am going to do a genetic test to check for any abnormalities. Your insurance may or may not cover it and It can cost anywhere from$ 200-$3000 depending on your coverage. Patient: Let me check with the insurance company and get back to you with a decision Which doctor would you rather see?? You will have no idea that your insurance doesn't cover the test until you receive a huge bill. Specifically, if you have Aetna insurance, this terrible practice will cost you literally thousands of dollars in lab fees. As stated in previous reviews, you will be required to call their offices no less than 5-6 times before anyone actually calls you back to try and rectify the issue. Btw. if you have a lab test that was sent to Qwest, they absolutely do not have "cash
Posted: 7/20/2015 • Link to this review
My wife had the unfortunate experience of allowing this practice to "care" for her while she was pregnant with our first son. The care was mediocre at best and she only saw her Dr once the whole time. The rest of her pregnancy she was passed around from mid-wife to mid-wife. The on call dr was terrible. He had a huge attitude problem and the whole experience is one that we are still currently dealing with the Ga med board over.....yeah it was that bad. We brought the issue up to the management but we were mostly patronized and ignored. They are not a place that I would ever recommend.
Posted: 4/30/2013 • Last edited: 6/27/2015 • Link to this review
Great experience having my first baby with this OB practice. I especially love Dr. Grogan, Dr. Jo and Dr. McDaniel. The practice is on the larger side so there were times where I was a little uncomfortable and wished I could see the same provider but overall it worked out very well.
Posted: 8/31/2010 • Last edited: 6/27/2015 • Link to this review
I had a very disappointing prenatal experience at my long time Ob/Gyn so I was looking for a new practice and had decided on Dr. Middleton per many referrals from friends and made my 16 week appointment with her. Unfortunately, I was diagnosed in the ER one Sunday night as having had a missed miscarriage. The ER referred me to this practice to be seen the next day since I was in need of further medical attention. The office was on top of everything. THEY called me the next morning to set up an appointment, they tolerated, with kindness, the exceedingly drawn out phone call since I started crying and couldn't stop. I was impressed from the get-go. I saw Dr. Howard that day at the Alpharetta location. He was kind.. He answered all my questions patiently. And on such a difficult day, I appreciated the patience he exhibited. I had to come back on Weds for my pre-op appointment and I was scheduled with Dr. Jo. She has the most amazing, kind, patient, understanding bedside manner. I was a wreck at my pre-op and when I got teary and started crying, she got teary too. I felt immediately comfortable with her. She made my surgery and post-ops endurable. The Alpharetta clinic is a little chaotic, I prefer to be seen in Cumming. Everyone I have encountered has been kind and fiendly.
Posted: 2/18/2010 • Link to this review