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Peavey A/C & Heating have replaced three major components of the two HVAC systems in my 15 year old house. In my downstairs system, they replaced the entire air conditioning system and the entire furnace system. In my upstairs system, they replaced the air conditioning system. If you've ever priced out these systems, you'll know they are one of the most expensive replacements to a house. Peavey does an outstanding job providing thorough work estimates, installation and quality checks. As part of the first replacement, I got estimates from several HVAC services providers. Peavey was the only one that provided a detailed list of work that made up the installation. Most of the other providers simple gave me a price and a brochure describing the unit to be installed. It was reassuring to know I could learn more about the different upgrades being made to my system. Once the system was installed, a quality check was performed by a senior staff member. They fine tuned the system settings and even calibrated the thermostat for the correct indoor temperature. They also gave me advice on how to run the system and adjust vents in my house to maximize efficiency and humidity control. Overall, it's been a great experience working with Peavey. These systems are very, very expensive and I'm glad I made a good investment in my home. With Peavey's professional service, I feel I have a system that will last 15 years....or more.
Posted: 7/25/2012 • Link to this review
I'm speechless John. We have open communication from our team members to our clients. Thank you so much for your continued business. -Jason Peavey
The team is very attentive starting with the initial consultation to the day the Technicians came to install the new unit. They worked in the rain and all day and into the night to get the installation complete. The unit works better than our old one ever did! There were some carpet stains left behind but Mr. Peavy himself offered to take care of it. The only negative were the stains left on the concrete outside where work was done. I would absolutely recommend Peavey A/C & Heating for anyone needing quality work performed.
Posted: 7/10/2012 • Last edited: 7/25/2012 • Link to this review
Thank you for the feedback. Our in house, pre screen employees do work very hard to ensure we get the job done even if that means starting late. You are correct and we could have done a better job keeping the job site clean. I am glad you see we stand behind everything we do and we have had multiple training classes on cleanliness to prevent the same mistake in the future. Thank your business and being so easy to work with.
Mon 9pm and here comes David to the rescue. My regular A/C "service" couldn't come until Wed. WED! I would be a puddle by Wed! Professional, fast, and great service. You found the problem and fixed it, plus pointed out issues that will need attention. Thanks for getting the A/C up and running. We'll be able to sleep tonight! You are now on our speed dial!
Posted: 7/03/2012 • Link to this review
Alan came on time, had all the tools needed for the job, discussed the options and fixed the problem what more can you ask for ******
Posted: 7/01/2012 • Link to this review
It is a pleasure serving you. What great feedback, thank you so much. Jason Peavey
No-pressure, no hassle professionalism across the board. Everyone from the technicians to the CEO David himself -- who came out to check the installation -- was amazing. Enjoyable conversation and consultation.
Posted: 6/06/2012 • Link to this review
We believe in a no pressure process and providing options based off what you want. I'm glad things worked out well. Thank you for your business. Jason Peavey - Peavey AC & Heating
These guys are very professional! Andy(the paperwork guy) provided exceptional customer service each time he arrived at our home. Chris(the labor guy) and his team did an outstanding job; we have the new A/C to show for it! These are guys that care about the job that is performed and they are genuinely concerned about exceeding customer expectations! They certainly exceeded ours...
Posted: 5/24/2012 • Link to this review
I'm ecstatic we exceeded your expectations. Our goal is to over satisfy and make the process as smooth as possible. Thanks for the feedback.
My home air conditioning went out recently and I was referred to Peavey Heating & Air. I was extremely pleased with the way they conduct business. They made me feel like a client in a corporate environment, especially when the "comfort consultant" came to my house for a consultation. He was available after I got off work which was great since I didn't have to take a vacation day. He outlined all available options and they were out to install the system a couple days later. The phone operator checked in on me daily to provide updates and field any questions I had. The CFO of the company personally came out to diagnose my issue and to also conduct a "quality control audit" after the new system was put in. The installation crew was at my house at 8:00AM sharp and they finished the entire system installation (A/C and furnace) by a little after 5:00! The lead crewman was actually a little irked that they weren't done before 5:00, and I thought it was going to take at least 2 days! I was extremely surprised and satisfied with Peavey. This a very professional company and please believe me that this is the company that you want to call if your Heating or A/C goes out! They will make you feel like a king or queen, and you will NOT be disappointed with the results.
Posted: 5/15/2012 • Link to this review
Mike, I am glad that us working on nights and weekends helped out! This review left me speechless! The start to finish process to OVER SATISFY is our goal 100% of the time. Thank you so much for taking time out of your busy schedule to share your experience. -Jason Peavey
Everyone was great to work with. Courteous and punctual. They really took the time to figure out the best system (heating and a/c) for me and went above and beyond the call of duty to make sure I was 100 percent satisfied. I would recommend them to all my friends.
Posted: 4/11/2012 • Link to this review
Thanks mercibien. We perform a Manual J Load Calculation to verify what system is the best for you and your family. A contractor should never size your system based of square footage or the previous size. Good thing we don't because most (especially heating) systems are oversized. And with A/C & Heating, bigger isn't better!! We greatly appreciate your business. -Jason Peavey w/ Peavey A/C & Heating.
Peavey has been very good in arranging time to come and when they come to work, it is efficient and of high quality. I highly recommend them. Ask for Alan.
Posted: 4/10/2012 • Last edited: 4/11/2012 • Link to this review
Thanks ADozier. We give you a call when we are headed that way because who likes surprises? We don't! Thanks @AlanEdge for the great work. Alan is a great team member who has been with us for years. -Jason Peavey
The Peavey team that installed our new heat pump were supremely coordinated. They did their own professional work when installing the air handler (attic) and heat pump (outside) knowing when to help each other, always diligent to their own division of the work to be done. There were two follow-up evaluations by other Peavey experts a week apart, each thoroughly done. We are extremely pleased with the results. Thank you Peavey! We will certainly recommend you to our friends.
Posted: 4/08/2012 • Link to this review
WOW! We are honored to be compared to the Navy Seals. Thanks so much for your business Dale!
Called them for service I thought would be beyond what my contract with them included. Brandon looked the situation over, cleaned some dust I had allowed to accumulate and the problem went away. They performed my ac inspection due under my contract and charged me nothing. I love being treated fairly.
Posted: 4/06/2012 • Last edited: 3/30/2015 • Link to this review
Our company policy # 7 is that lying and dishonesty are not acceptable and lying will lead to immediate termination. We believe in a relationship based, consultive service. In other words, we inform and educate our clients on their options and let our clients make the best decision for their family. -Jason Peavey w/ Peavey A/C & Heating 404-798-9672
I have had a Maintenance Plan with Peavey for 2 yrs. When we got to the point where the equipment needed replacing, Peavey's response was immediate. The process was very smooth, fast, and efficient. The installation was expedient and they took care of all the old equipment and trash. Would highly recommend Peavey to anyone looking for professional service and great value!
Posted: 4/04/2012 • Link to this review
Thank you for being a loyal maintenance client and your response. Reviews like this make my day! Jason w/ Peavey A/C & Heating
All were very knowledgeable and courteous from sales contact to installation. I will definetly recommend this company.
Posted: 4/03/2012 • Link to this review
Thanks "Harbert". In our weekly training classes, I always give the metaphor that our team is like the spokes on a wheel. We all must be united, aligned and moving towards the same goal for a smooth experience. If just one spoke or team member is out of line, then the wheel may move but not efficiently or effectively. I thrilled to see the entire process was smooth for you. -Jason Peavey
David at Peavey is ALWAYS prompt, polite, and professional. They don't try to oversell you, they tell you like it is, they take their time and you feel like you are a valued customer every visit. David's work ethic is like no other.
Posted: 3/23/2012 • Link to this review
Thanks for the hard work David. "Cealoi", remember, you are a valued customer. We would not exist without you so thank you for your repeat business.
The guys at Peavey are first rate. They came to check my furnace and found it was a safety hazzard and showed me the problem. After learning the condition of both furnaces and air conditioning units I replaced both. I loved being informed every step of the way and receiving reminder calls about appointments. Everyone was informed and very pleasant and treated my home with respect. I would recommend Peavey A/C and Heating to everyone. Excellent service and quality at a good value!
Posted: 2/28/2012 • Link to this review