Pep Boys Auto Parts & Service

Pep Boys is a great auto repair shop. While I have had my words with employees in the past, I HAVE NEVER not been properly treated as long as I talk to the right people. Their employees are for the most part kind, courteous, and knowledgable. They offer some of the best warranties on tires, and brakes out there. I LOVE THEM!

provides good quality work at reasonable prices

Personally, I did not have a great experience with this establishment. My vehicle was acting most unusual and this was the nearest stop. Pep Boys informed me that my battery was bad and I needed a new one. I did not allow them to put one in for I'd just purchased the battery a few months back. I returned to said place of purchase. They tested the battery and it performed fine. Has been performing fine ever since. It certainly made me suspicious. I would not take my vehicle here again.

The customer service is poor.

The Pep Boys of Union City gets no stars from me. They gave my vehicle a diagnostic in an attempt to find the reason why the engine light remained on. They found $600 worth of problems and the light remained on after keeping the vehicle more than 24 hours- a huge inconvinence. After taking the vehicle to another automotive provider, I learned the problems were bogus. They would not own up to it. I thought about filing a claim but I chalked it up as one hard lesson. But you become prejudice to a brandname and it makes it unfair to the ones who do good work.

Poor brake work which had to be constantly readjusted for several months. I would not reccomend taking my vehicle there again.

These guys have every possible part you could need, but I wasn't a big fan of their service garage. Always seemed to need an overnight stay in their lot.

The worst automotive service ever. I had to wait 11 hours for a tire. Will never go to Pep Boys again. Horrible customer service

Took my car in for inspection and they did it for free i give them that. However, when the did the inspection I was told i needed 4 new rotors and 4 new brake pads a total of roughly 600 bucks. I went to library took a book about rotors and brakes. Learned how to change them and everything. I ended up only needing 1 new rotor and 2 new brake pads, i inspected the other rotors and they were fine and bads the back pads were not even half way used. I ended up spending 90 bucks and it took me about an hr to do it. I do not trust Pep Boys at all.

cheap