I have been going to Ron since 2004. My wife and I both drive BMW's. Just recently, my 2005 Z4 wouldn't start. I dropped the car off at night and made a note on the drop off box " please call before any repair is done and advise the problem". Ron called me in the morning around 9 AM and said he will charge $175 for diagnostic why the car will not start. Ron calls me before noon same day and advised me the problem was my ignition switch and bill was $521.50. He never called me before the repair was done. I paid Ron the full price. The breakdown of the repair was $384.16 for labor (also included Clutch sensor installment) plus parts for $109.89 (I checked with a BMW dealership and the ignition switch is only $81) I asked Ron why the price of the parts was so high. Ron told me he gets his parts somewhere else and not a BMW dealership - Ron did not answer why - Long story short I always feel like I'm being over charged and this one did it for me. I'm done with Ron.
Posted: 10/06/2012 • Link to this review
As the owner of several performance BMWs, I can assure you there are very few dealers or Independent shops that can complete with this facility. I've had many repeat visits and failed diagnosis at Global and United on 335s, M5s, 135s, X5 4.8. I've spent weeks in loaner cars while the BMW dealers spend over 10k to mis-diagnose issues (warranty - thank God!). I called Ron on the last fiasco. He diagnosed the issue over the phone! I shared Ron's diagnosis anonymously with the dealer. He was right - again. If you are out of warranty - this is the only place I would ever trust. Great people too! Hang out here for service to see amazing BMWs. First class.
Posted: 9/13/2012 • Link to this review
When I got my BMW in 07, the first place I took it was Performing Imports. I knew that I could trust them with my new car and that they would do a great job. I now take my car to Performing Imports for all necessary tune-ups and oil changes. They are very efficient and provide friendly service. I would definitely recommend them to anyone with a BMW - they treat your car as if it were their own.
Posted: 1/28/2009 • Link to this review
This place is strictly for high end BMW work (Motorsport models outside of warranty). Typical customers may find this place overpriced . . . I recently spent $189 for a simple oil change, nothing else. On previous visits, they had misdiagnosed an issue for me. People I know swear by their work, but I've had mediocre at best experiences with 2 cars on a couple occassions.
Posted: 5/31/2008 • Link to this review
There simply is no equal to PI for BMW service. I've been using them since purchasing a used BMW 2000 328ci and I could not be happier. The shop is full of highly skilled technicians who are BMW enthusiasts as well and the care with which they service and maintian my car is superior to any dealership experience I have ever known. I routinely recommend PI to other BMW owners and friends and not a one has come back with a complaint. On the contrary, they typically are WOWED by PI. To be sure there are lower cost service providers in the area but then again you get what you pay for. With PI I drive away knowing the work has been done right the first time for the price quoted and with OEM parts. If you own a BMW you need to at least give PI a try. I am certain you won't be disappointed.
Posted: 11/21/2007 • Last edited: 1/02/2008 • Link to this review
Not the cheapest shop on the planet, but Ron is top notch and will stand behind his work. He will tell you what NEEDS to be done and let you make the call. Thanks Ron!
Posted: 4/01/2007 • Last edited: 1/02/2008 • Link to this review
I walked into this shop with a perfectly running car. I left $1500 dollars lighter and highly disappointed. Here's my story. Immediately after the service, my car developed strange symptoms. My gas mileage dropped like a rock. My mileage, for a '99 BMW 528i, dropped to less than 22mpg highway. I developed a tapping sound in the transmission when the car is in park or neutral or during de-acceleration. I returned and spoke with the owner several times about the problem. I even recorded the tapping sound with my mp3 player. He listen and offered an explanation. I was not satisfied with his speculation on the root cause. I'm not on par with his level of mechanical expertise but am more than capable of understanding a conversation re automotive repair. His assessment did not set well with me. I am not happy with this establishment and will not return to them for any type of automotive repair. I took my car to another independent BMW shop and they straightened out my gas mileage. I will just have to live with the embarassment of the tapping sound in my transmission. It does not occur often but it is embarassing when it emanates from very well cared for automobile.
Posted: 9/13/2006 • Last edited: 1/02/2008 • Link to this review
Vehicle was NEVER brought back, listend to sound over phone. We fully guarantee our work, customer never returned vehicle for diagnosis. Cannot repair vehicle over the phone. All he has to do is bring it in and we will repair it, no questions asked.
There isn't a single thing that Ron and his crew can't handle for your BMW or Merc. His quality of work is top notch, he's a straight shooter and he stands behind his work 100%. Rest assured that if you take your car to him, it may cost a little more, but it'll be done right....the FIRST time.
Posted: 4/25/2005 • Last edited: 1/02/2008 • Link to this review
We have used Ron and company as our mechanic for years. We have recommended him to family and friends and have never been disappointed. He has been honest to a fault and has saved me countless dollars. He has integrity.
Posted: 4/18/2005 • Last edited: 1/02/2008 • Link to this review