I requested a top to bottom deep clean of my new home before I moved in. I specifically asked for all cabinets and drawers to be be cleaned. The cabinets in the entire house were not cleaned. The microwave was filthy. The blinds were left covered in dust. The sink in the laundry room was dirty and there was a spiderweb with a spider in it in the corner at the ceiling. I was told that my hardwood floors were "cleaned" with water. My home didn't smell clean. After notifying personal touch of my dissatisfaction, they returned to remedy the issues. Some of the cabinets in the kitchen were left with visible dirt that appeared to be coffee grinds. My home was still dirty even after their second visit so I cleaned it myself. I did not receive the service I paid for. Don't waste your money by hiring personal touch.
Area Buford, GA
Cost $500 - $999
Date October 2017
Posted: 11/16/2017 • Link to this review
They were on time, very detailed and complete with the cleaning! Used 4 companies before I found out about them! I will continue to use in the future.
Area Stone Mountain, GA
Date November 2017
Posted: 11/15/2017 • Link to this review
Dorena and her staff just completed a post construction cleaning after a very messy renovation. The tile floor was white with construction dust and it had been tracked all through the house. They did an outstanding job and Dorena had to clean the tile on her hands and knees. Incredible results. Highly recommend.
Posted: 10/30/2017 • Link to this review
They provide good service at a reasonable price. The crews are friendly and dependable. They work hard while they are here. The team at Personal Touch makes sure our wishes are understood and followed.
Posted on Customer Lobby: 2/24/2012
The person Debbie from Personal Touch House Cleaning is very thorough and she's very nice. I just appreciate their service so much! A resident told me about Debbie and Personal Touch House Cleaning, and she was servicing her apartment before hand. It may almost be two years since I've started using Personal Touch. They're so good and I like the person who's servicing me very much! I met the owner and I like her very much too. I love the quality of the service I've been offered and the way I've been treated as a customer. I've been very satisfied.I've told a number of people about Personal Touch House Cleaning. More people in this building have started using them now. I'm very grateful to have them!
Posted on Customer Lobby: 10/03/2011
We used to have a much better cleaning staff member. Now, we've had several different staff members clean and the results are compromised. A lot of missed areas and corners. Not up to my standards. Will likely not continue with service. RESPONSE FROM Personal Touch House Cleaning: Susan I am so sorry did not realize you were unhappy with the cleaning will check into it and find out what is going on you know you can always call the office if you are unhappy . Please always tell us I can not fix a problem if I do not know you are a long time customer and would not want to lose your business
Posted on Customer Lobby: 9/29/2011
It's so nice to come home to a clean house. That's what I get every time my house is cleaned by the great people at Personal Touch. The cleaners are trustworthy and professional. RESPONSE FROM Personal Touch House Cleaning: Thank you ! Jane we appreciate your business
Posted on Customer Lobby: 9/28/2011
It took my wife and I at least 7 maid services to find one that was reliable and would clean our home as we like. Doreena (the owner) works personally with each client to determine what "clean" means to them. I have been using her service for over two-years and have never been happier! Give Doreena a call!
Posted: 3/01/2006 • Last edited: 1/02/2008 • Link to this review