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The manager of this salon is rude and difficult to deal with. I took my 15 year old dog for a haircut and just wanted a basic grooming. She proceeded to tell me that my dog could die from the grooming. I had taken my dog there in the past and they had done a fair job with the grooming- there was always a place or two they had missed on her belly. If you are looking for good customer service, this is not the place to go, especially if you have to deal with the manager.
Posted: 5/17/2011 • Link to this review
Thank you Pet Boutique too for your awesome grooming and great price! Pet Boutique is great for their service, flexibility and professionalism. I most recently had my dog, Chipper, shaved - and they told me about a lump they noticed while grooming him. It turned out not to be cancerous, but I appreciate their caring and concern. They also did a great job of shaving him - and he is happy without his coat for the summer! Thanks Pet Boutique!
Posted: 7/09/2010 • Last edited: 7/12/2010 • Link to this review
If you want a groomer that will provide a safe and peaceful atmosphere, one that isn't too busy to tend to a pet that is scared or nervous, I suggest you look elsewhere. During my first visit I dealt with a part-time groomer named Kat. I thought she was good with animals and I appreciated her service. My subsequent dealings with a woman who turned out to be the manager weren't as nice. I thought she handled my kitten too roughly when trimming his claws on two visits. I made an appt to get him bathed, making sure Kat would be available. The manager made a negative comment when I brought him back for his appt, but I reluctantly left him. After a few minutes I decided to take him back. I told her that the way she acted and spoke to me made me think that she didn't want my business. She handed him back without a word. I walked out of there feeling very angry. I now have a great groomer, Berkeley Lake Pet Boutique. The owner/stylist, Teresa, is very patient and pleasant.
Posted: 1/25/2008 • Last edited: 3/19/2008 • Link to this review
Pet Boutique was thoughtful and caring and did a great job grooming my standard poodle for many years. My dog loved to go to Pet Boutique. This made me feel very good to drop the dog off for the day. I would recommend to anyone.
Posted: 3/10/2006 • Last edited: 1/02/2008 • Link to this review