I brought my parrot in and he was pretty weak, they STRONGLY suggested bringing in the avian specialist Dr Cecil at 360 dollars just to look at him. They insisted on doing x-rays and a whole lot of other stuff. My bird was very week and they asked to give anesthesia so he stays still for the x-ray. Well, he died shortly after that, he was weak and DID not need anesthesia to keep him still and I feel that helped kill him. They gave me a price of 1200 dollars as the low end and still charged me 800 dollars because what they said they did before he died. Then another 260 to do tissue sample tests to find out why he died. Bird Crazy sent me to Dr Cecil as an avian vet. He clears the birds and even if they were sick he still clears them so Bird Crazy doesn't have to pay or replace the bird. I can't prove any of this but it sure is strange that Bird Crazy sends you to Dr C and Dr C covers up for Bird Crazy. I am not sure who I can trust anymore. I am out 4 thousand dollars including the cost of the bird, vet bills and testing. I am devastated at the loss of my baby bird. Now that I have read both reviews of Bird Crazy and the emergency center. I will not go to either again unless I have to.
Posted: 5/19/2011 • Link to this review
If I could give 0 stars, I most certainly would. This is the absolute worst pet hospital/vet ever. Dr. Lisa Seko has the worst bedside manner. She is unprofessional, rude, lacks compassion, and frankly has no business in this line of work. She is a complete disgrace to veterinary medicine. We waited an hour for them to give us an "estimate," keeping us shut up in the room. Next, we waited another hour for them to give us the results of a test that took 8 minutes to get the results for. I wouldn't let anyone from this hospital pee on me if I were on fire.
Posted: 5/03/2011 • Link to this review
I brought my adopted tea cup chihuahua to this clinic when he started running a fever following his neuter. They missed some major symptoms by not performing a simple blood test. After my dog became critically ill, I started a bed-side vigil and had to alert them when he started having a seizure and remind them again to administer his meds and apply heat packs as I watched his temperature drop. It was no wonder he had crashed when I wasn't there reminding them to do their job. After Dr. V placed my dead dog in my arms, she actually told me that that is what I get for adopting such a sickly dog. I was too distraught to point out that he wasn't that sick UNTIL I trusted them with his care.
Posted: 4/12/2011 • Link to this review
On November 12th 2010 Chiquita was taken to Pet Emergency & Specialty Center of South County after being attacked by another dog. $600.00 later I was advised that Chiquita was suffering from a fracture, but that it was quote" Not an emergency". They wanted to schedule a surgery for Wendsday the following week. Suspicious of their claim I contacted AMC of Elcajon who would see her right away. They did however require her records from Pet Emergency. When I contacted them for the infomation they gave me the run around for almost 3 days. When Chiquita was finaly operated I was contacted by the surgeon who advised me of neglect she had uncovered after removing the splint Pet emergency had put on Chiquita. The neglect had lead to severe contamination making it immpossible for the surgeon to provide Chiquita with the neccessary bone graph needed to ensure proper healing of the bone. I was also advised that the fracture had indded been an emergency that required imediate attention. When I contacted Pet Emergency to confront them about the negligence the office manager gave me the run around for a month only to in the end tell me that they were denying all claims of negligence even though there was documented proof to the contrary. I took them to court and on January 24th 2011 a court of law found them guilty of negligence and awarded Chiquita and I a refund plus money for her pain and suffering as she was made to lay there for days with a broken bone.
Posted: 3/28/2011 • Link to this review
This was the worst experience I have ever had with an animal hospital. They are a disgrace to the veterinary field and the service is awful. They are way overpriced and will not work with you. Instead go to animal medial center of east county at 600 Broadway, el cajon, ca 92021 1(619) 444-4246. their prices are better. They have great customer service, and most importantly they care about your pets.
Posted: 12/12/2010 • Last edited: 3/28/2011 • Link to this review
it might be the case that if you see certain of their vets, they are clear and helpful; others are interns and less experienced. my cat got an intern, but i was not told that. they took my cat away to x ray her, it took them a couple of hours, and no one would let me know what was taking so long (another place in kearney mesa did a second x ray in a tenth of time.) the front staff apparently had other concerns on their minds--i never knew what they were. perhaps worse cases? perhaps administrative problems? all i wanted was to know what was going on with my cat, and there was no communication for a long time, while she was out of sight doing i do not know what. so i thik it depends upon the specific vet you happen to get and how that vet handles the case, your pet, and the staff's interaction with you and your pet. prepare to wait without knowing what they are doing or where (in what room and with what other animals) your pet is in there. otherwise they might have good equipment and abilities? not sure.
Posted: 3/18/2010 • Link to this review
Took my dog on a referral from my vet (can't believe I still go to that vet!) and - bottom line- they stuck me for $900 before I took my dog elsewhere to be put down. They told me if they ran "X" test they'd be able to tell me what was wrong with my dog. After the test, they said the results were inconclusive, but if they did another "Y" test, "for sure" they could tell me what was wrong. Of course that test was inconclusive, but "if we try this 3rd test for sure (for the 3rd time!) we'll know what's wrong". Guess what!? Well, "with just one more test...." That's when I quit. I personally know of 2 others who have been ripped off by this business. One is in court after they told him $2K for surgery for his dog and charged him close to 6K! Other was for 4K when told around $800. Run away from this place!!!!!
Posted: 1/21/2010 • Last edited: 10/22/2010 • Link to this review
Long story short: They're open when no one else is. They play on your emotions and desperation to force you into quick, extremely over priced decisions. The operation my dog had would have cost $1000 elsewhere, max. I paid $2500. And, they omitted the part where they could have given her some antibiotics and I could have taken her to her regular vet the next day. I guess the care was good, but I would never again trust taking my pet there due to the non-ethical pressure and hugely overpriced services.
Posted: 7/20/2009 • Last edited: 10/22/2010 • Link to this review
Avoid this hospital!!! The service is terrible, the staff is unprofessional and unsympathetic and all they want is money. When we walked in, the front staff had to finish their conversation prior to helping us, the technical staff was uninformed and unable to explain medications, procedures and costs, and the doctors don't care
Posted: 11/06/2008 • Last edited: 10/22/2010 • Link to this review
I took my sick kitty in on a Sunday morning. My bill was over 300.00 for just blood and urine test they suggested I hospitalize her for 7 days with no guarantees she'd survive. I could not afford any more services from this vet especially knowing there was no guarantee she would survive, I had no other choice but to have her put down which cost me another 65.00 bringing my visit up to 400.00 and no pet to take home. I think this place is about the all might dollar. I'd recommend you wait out the weekend and have your pet seen somewhere else.
Posted: 11/04/2008 • Last edited: 10/22/2010 • Link to this review
After he was missing for 4 days, we found our cat but he wouldn't walk. I took him to Banfield, paid almost $400 for them to tell me he fractured his hip & they refered meto Pet Emergency & Spec. Center. They charged me $100 for the exam (even though I had Xrays & referal from Banfield) The quote..$4791! I cried, told them it was too much & they made me feel guilty for not wanting to treat my cat. I took out a personal loan & did it. My cat is doing well but I really feel that they could have done more to help me & work with me on the cost. The service was ok (considering what I paid) I now know I could have had better service for less elsewhere. Use them only if it's a life threatening emergency. I honestly didn't feel like their interest was in my cat's health but in the $4700 they collected before they even touched my cat.
Posted: 10/17/2008 • Last edited: 10/22/2010 • Link to this review
Very disappointing--in a true emergency they only cared about getting the money. No one had empathy or concern for my dog in an emergency (had eaten a very toxic amount of chocolate). Their only concern was getting paid in full before saving the animal's life. They were not friendly, caring, helpful, or professional. Please avoid a bad experience, avoid this place.
Posted: 10/12/2008 • Link to this review
What a wonderful place with a wonderful staff. Our kitty had flat-lined, and they brought him back to life. Everyone was so caring and understanding to our family during this terrible time. They worked with us to help cut cost where they could, without cutting quality or service. When we brought him home, they called several times to check on him. Thank goodness for this place.
Posted: 7/08/2008 • Link to this review
I took my puppy in because he was acting odd, almost like he was going to pass out. We had just come back from camping. At first I thought maybe he had gotten parvo or bitten by an insect, but she said he didn't have the symptons of parvo. He had no fever or vomitting. The vet came up with a quote of $351.00 on the low end and $464.00 on the high end, which included a parvo test. I stupidly agreed to pay the low end price for all these tests. I waited for almost 4 hours when I was told it would take about an hour, but I love my pets. All the tests were negative. Turns out he was just a little dehydrated. I feel that she could have determined this without all the unnecesary testing. After all these are supposed to be intelegent professionals. All this place wants is your money.
Posted: 7/06/2008 • Last edited: 10/22/2010 • Link to this review
Having the Pet Emergency and Specialty Center in La Mesa open 24 hours a day is comforting. I took my cat in after a very bad vomiting session at 4am with a large hairball. She needed an operation immediately to remove the terrible blockage. I had a bill, but to me it is worth it. The satff here are the most caring nice people I have ever seen, and I have had three cats in 15 years, and 7 dogs in over 30 years before that. I would very highly recommend this ER facility to anyone in need of emergency pet assistance.
Posted: 6/28/2008 • Link to this review
California Veterinary License- 1994 USDA Accreditation for Veterinary Service- 1994 Membership in the Association of Avian Veterinarians, Association of Reptile and Amphibian Veterinarians, Association of Zoo Veterinarians, Association of Wildlife Veterinarians, Association of Exotic Mammal Veterinarians, International Association of Aquatic Animal Veterinarians
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