PetSmart is the world's largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet's needs. Services include grooming, dog training, cat and dog boarding, and Doggie Day Camp. PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, chinchillas, gerbils, hamsters and mice. Visit your Chula Vista PetSmart today!
I went to this Petsmart and there was only one cashier. As soon as she begins ringing me up, she gets on the phone and complains that someone owes her money and they need to come in today because she's broke. She gets off the phone and starts talking to some Fedex guy and I actually have to interrupt them to ask if I can pay. She charges me $143.67 and after the machine eats my tape, I tell her she needs to redo my transaction because I think she over charged me. Turns out, my transaction was only $80! Worst of all, she didn't know how to do my refund and had to call the manager (Doug) out of his office three times. I would expect a manager ensure that his employee knew what she was doing or at least take over knowing how frustrated I was already. I don't even know if she processed my transaction correctly because the refund hasn't shown in my account and it has been two days later. This is not the first time I have had a negative experience with this Petsmart. They need to hire more people to fill the floor and registers and give better customer service training!
Posted: 9/04/2008 • Link to this review
April has been grooming my two dogs for several years now and she is the best. They always come home looking and smelling great. I have a mini poodle and a long hair chihuahua, so they really need a professional to groom them. April takes time with them and does their nails, ears, and teeth. They love her and so do I.
Posted: 5/28/2008 • Link to this review
This Petsmart is a great place to go shopping with your pet. The only thing I wish was there were more employees on the floor to assist customers. Very clean and a great variety of everything!!!!!!!
Posted: 3/14/2007 • Last edited: 1/02/2008 • Link to this review
I use Petsmart almost exclusively for my animal training supplies, from dogloos to cat-toys, this large store has everything an animal lover could want. I go there frequently for suppliments too. I would recommend this store to all animal lovers.
Posted: 10/25/2006 • Last edited: 1/02/2008 • Link to this review