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I love bringing my furry child here. The staff is amazing and the hours are great! I love how I was asked if I would like to recive a tour of the place!!! Its deff not what I thought it would be... It was so clean and smelled great! I love the web cams they have so I can watch my baby while I am at work or out of town. Oh did I mention they are open till 7 on Sunday!!! I don't get off work till 6 so I don't have to worry about finding somebody to pick my dog up I can do it my self. If you want your dog to be safe hands then Pets Playhouse on Ponce if the place to go!
Posted: 8/22/2012 • Link to this review
I've been using Pet's Playhouse since they opened two years ago, and I won't take my dog anywhere else for daycare and boarding. Richard and the rest of the staff really love my dog. She was happy there from day one -- and she is a rescue dog who really doesn't like many people. The outdoor play area is her favorite. I boarded her for two weeks last summer while I was in Europe. Pet's Playhouse sent me email updates to let me know how she was doing and made sure she had a good spot on the webcams. Pet's Playhouse has the best hours of any dog daycare I know about, which is a lifesaver when I have to work late. They also will give humans a tour of the whole facility, which is something I've never experienced at another daycare. I can only say good things about everyone at Pet's Playhouse. Your dog will love it.
Posted: 3/28/2011 • Last edited: 8/22/2012 • Link to this review
Our somewhat nervous dog seems to like it here, after about 4 sessions of daycare. We like the great hours, the friendly employees, and the webcams. We have been given a written report of our dogs behavior during the day, which I appreciate. Our dog is more of a "people person" than a "dog person," and the staff recognizes this and gives her the attention she wants...but they also encourage her to play with other dogs and praise her when she does (per their reports).
Posted: 3/25/2011 • Link to this review
This is Riley's home away from home. She has been coming to Pets Playhouses since the begininng and loves it. They take great care of her and know her personality and give her special attention when she needs it. This working dog-mamma knows that Riley will have had a full day of love and play when she is picked up. The staff is friendly, flexible and fantastic. I never worry when I leave her.
Posted: 2/01/2011 • Link to this review
Since we moved into the area a few months ago Durango has been going to pets Playhouse. They have great prices and my dog comes home exhausted (which says a lot). The staff always keeps me updated on how she is doing. When they noticed she wasn't playing with the big dogs they moved her in with the smaller dogs which she loves. Workers there are very knowledgeable so they are great at giving advice on what to do with my dog. Highly recommend!
Posted: 1/30/2011 • Link to this review
If we accidentally mention "PPH" around our dog, Bella, she goes nuts and gets so excited! This really is her second home and we are very appreciative for the care they provide for us with the daycare, grooming and overnight boarding.
Posted: 1/25/2011 • Last edited: 3/06/2014 • Link to this review
Pets Playhouse on Ponce is a great place to take your dog for daycare or for boarding. Everyone there is super friendly and loves dogs. They go the extra mile to make sure your dog has a great experience. The webcams are great too. I'm addicted to watching while at work. If you are looking to take your dog to a daycare facility, try this place and you will be pleased.
Posted: 1/16/2011 • Link to this review
I used this place 2 times when I had to go out of town on business. First time was good, second time Riley came out covered with doo doo and smelt like urine. The owner said to me "well they are dogs". That is not the amswer I wanted to hear. Won't be going back.
Posted: 12/07/2010 • Link to this review
Place smells from urine.....clean it once in a while! This place just stinks and the management does not care! The old guy behind the counter is just a nasty old queen. He was rude to me for the last time. I'm going somewhere else.
Posted: 11/05/2010 • Last edited: 9/19/2013 • Link to this review
My dog, Gracie, LOVES Pets Playhouse on Ponce. She has learned the word "daycare" and gets very excited the mornings that she knows she's going. She whines as we get closer and bounds into the door and up onto the owner or other staff member that is working the desk. She goes once a week and absolutely loves the staff, loves the dogs, and I get peace of mind because I can watch her (on their several webcams) and see for myself that she's having a great time and that the staff is active with the dogs. It's also the only place that I found in looking around that has a real outdoor area that has trees and shade and isn't just a small unshaded concrete pad - and I really don't want Gracie getting into the habit of going to the bathroom on a concrete pad. I cannot say enough good things about Pets Playhouse and don't understand any of the negative comments that I've seen - I have been nothing short of impressed and completely happy with Gracie's experiences here. Gracie spent one miserable day trying a different daycare, one that didn't slowly integrate new dogs into the mix, and her next daycare trial was at Pets Playhouse - she has LOVED it there since Day 1. To me, her recommendation is more meaningful than mine - or anyone else's for that matter - and she gives it 5 stars :)
Posted: 9/22/2010 • Link to this review
I have used pets playhouse on ponce for 2 years, since it opened. I recently moved away and needed to board my lab. I visited several kennels in my area but none compared. They were dark, confined and noisy. Also 5 min. walks were an extra charge and baths for 25.00 were mandatory. I struggled with going to have a good time on vacation and my dog not enjoying her 9 days at the kennel. So I decided to drive an hour to use pets playhouse and I am glad I did. She gets exercise and interaction with other dogs and I have peace of mind.
Posted: 9/18/2010 • Last edited: 9/24/2010 • Link to this review
Hands down, the best doggy daycare in Decatur area! May even be the best in the Metro area. The staff are nice, personable and attentive to pets. My dog loves it. The facility is clean and well-kept. It does not smell like dog poop when you walk in the door; something I can really appreciate. The proprietor always has pet appreciation events and you get to see everything the facility has to offer. This is a top-notch daycare and boarding facility. I'd recommend it without hesitation.
Posted: 8/21/2010 • Link to this review
I really love Pets Playhouse. I've been taking my dog there almost since it opened, and she absolutely loves it. They have a webcam, which is super cool, we can watch her play all day! She comes back from daycare and from boarding always very happy and healthy looking. Everyone there knows her by name, the staff is great.
Posted: 8/01/2010 • Link to this review
We have been taking our dog here for years and are very happy with the service. They have webcams up 24 hours a day so its comforting to know we can always check on out doggie. The staff know her by name and shes always excited to go play. Id ask her for more input but shes passed out on the floor snoring from her daycare session yesterday.
Posted: 7/30/2010 • Link to this review
My dogs absolutely love Pets Playhouse on Ponce. Everytime we pull up in the car, they know exactly where they are. They have so much fun at daycare and are pooped at the end of the day. The management and staff are awesome! Not only are they personable, but they are the only ones I will trust with my dogs. Lilly is skiddish around men, but she loves everyone at Pets Playhouse and is never skiddish. They are the only facility in the Decatur area with as much wooded, outside area, which is one of the main reasons I like it. I also really like how the staff actually interacts with the dogs. I have only taken them one other place and I hated how they only stayed inside and took huge dumps on the concrete play area floor; it also is amazing how much the staff at other locations either just talk to their coworkers or completely ignore the dogs. Pets Playhouse has great customer service, actually likes the dogs, and knows what their doing. Lilly and Riley also love to stay there overnight for boarding, they get VIP treatment, without having to pay VIP price. Take your dogs to pets playhouse on ponce. I have never encountered or had friends/family encounter some problems that are posted on here--they actually care about your dogs, so I find some stuff hard to believe. It's the best place in Decatur.
Posted: 7/27/2010 • Link to this review
We recycle anything that can be recycled in the office. We also use "green" bags for pet waste and pet friendly, green cleaning products.