Pinehill Trophies really helped me! I was behind on ordering medals for our soccer league. He was able to get everything together that I needed. Pinehill Trophies was cheaper and better quality medals than the other trophy shops that I visited. I will definitely use them again!
Posted: 5/27/2009 • Link to this review
Went to pick up trophies on a Saturday for a Sunday event to find out they are not open on weekends. Was told they cannot call all 200+ customers when their orders are done. Was told it was our fault for not getting them before the weekend. Was told "there's the door" when we went up there to get the trophies on Monday and complain in person. Very very rude. No customer service skills what-so-ever. DO NOT USE THEM FOR ANYTHING!
Posted: 2/26/2008 • Link to this review
Hi, I apologize for your trouble with the customer service received. The business is now back under management by the previous owner. From 2007 - 2012 the business was under different management. We pride ourselves on our customer service as we have 30+ years in the industry. I promise this was not our policy previously or currently. Once again, my sincerest apologies. The customer service available with us now is above and beyond the best around!