I have never been so disgusted with a boarding facility. We left our two dogs with them for 10 days when we were on vacation because of their "stellar" reviews (most of which are put up by their staff). We got our German Shepherd back with the most horrendous ear infection our vet has ever seen. Our dog was in agony due to an infection that festered for well over a week. We were told by the staff that it was "JUST" an ear infection, however it was so severe due to their total neglect that he needed 2+ weeks of three intense medicines and was on the verge of losing his hearing. The staff was simply awful to us when we inquired about how they could let this progress to such an agonizing infection. They said they are not responsible to look over the dogs health and we should be happy that they were fed and kept safe. Safe? We are outraged with this despicable facility. Our other dog was found to have scabs on his legs as if he was bit, also had an ear infection and was covered in fun mats. The owner is an awful person and totally dismissed us and our anger. If you care about your pets at all, you will NEVER leave them in the care of this facility. This business should be closed for total neglect to animals. We have talked to others who have had similar experiences. Shame on you Pineview!
Posted: 7/30/2012 • Link to this review