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Design, suggested material choices and craftsmanship far exceeded our expectations. Mike and David Joiner turned Mike and Leslie Karp's vision into a show place we never thought our space would allow. Can't imagine that our Kitchen could have turned out any better than it did.
Posted: 12/14/2014 • Link to this review
Platinum Kitchens completely redesigned our kitchen and what a fantastic job they did! From the beginning, we were impressed with Michael and his ideas and Michelle worked very closely with us on the design and making sure we were completely happy with all aspects of the kitchen. Luis and his installation crew were very professional & courteous. They arrived early and worked late when required and always cleaned up at the end of each day. The cabinets and flooring are of the highest quality. The project was completed ahead of schedule and we would highly recommend Platinum Kitchens.
Posted: 11/30/2014 • Link to this review
We contacted Platinum Kitchens on a whim, just to see if they had ideas we hadn't thought of for re-doing our kitchen/living area. Once we met with our designer and saw her vision for our home, and found out we could do it for around the price we had hoped, we were hooked! Michelle was wonderful & the crew was fantastic. Complete transformation we absolutely love! Our whole family is thrilled with the results and our kitchen is so much more functional than before our remodel. Michelle listened to exactly what we wanted and made our vision come to life in the design. Her communication throughout the process was spectacular. She addressed any concern or "want" we had and responded quickly to calls or emails. Juan and all the guys on our crew were great--friendly, trustworthy, respectful, hardworking. We also greatly appreciated Platinum's transparency on where our money was going. They laid out an entire budget, line-by-line. If we chose to go over-budget in the selections we made, we knew what we were spending where. If we chose finishings under-budget or the project required less money than projected, it was credited to us. THIS HAS NEVER been our experience with any contractors, and we appreciated this with Platinum. We would definitely hire them for another project. We got everything we wanted and more, and now we LOVE our home. The old saying, "the kitchen is the heart of the home" could not possibly be more true in our home now! Thank you, Platinum Kitchens!
Posted: 11/20/2014 • Link to this review
With two young kids, it can a pain to lose your kitchen for weeks, but Platinum Kitchen not only stayed true to their time line they actually finished the project almost two weeks prior to the completion of the job. The workers cleaned up after they left and truly took ownership of the job. Kudos to such a well run company!
Posted: 11/13/2014 • Link to this review
We couldn't be happier with our new kitchen. Just what we wanted - and then some. From Michael's initial design to Julie's help with tile, granite and cabinets to the excellent installation by Juan and his crew we had a great experience. No drama, no setbacks, no unwanted surprises, no wasted time. On time and on budget. I highly recommend Platinum Kitchens and Design. You won't be disappointed.
Michael Karp and the Platinum team were by far the most Professional company to deal with when looking for someone to renovate our kitchen, 3 bathrooms, and more. They helped with design, they met their deadlines, punchout work has been done timely. Our Kitchen turned out Awesome. Great Job. We would definitely use them again and have referred them to friends and neighbors.
Michael Karp and his company treated us with the utmost respect and professionalism during the whole process. A total renovation to an older home is quite stressful but Luis and his crew kept us informed and laughing throughout the process. We love the final results! It was more than we ever imagined.
We wanting a company that would handle everything. We felt their pricing was fair. The estimate shows the lowest price you'll pay but it can go up if you go above the allowances given for each item. When you're picking out cabinets, plumbing, etc. they tell you what you allowance is for each item. They were really good about showing you things that were in budget and telling you if what you want was over. We love our new kitchen...Michelle listened to us and asked great questions so it was exactly what we had wanted. The whole process was a wonderful experience.
Posted: 11/05/2014 • Link to this review
Platinum is the BEST! Mike and team, from beginning to end, kept the stress away. Mike steered us in the right direction to stay within budget and achieve our vision. The designer meeting went smoothly. Oscar and the team worked hard every day to minimize the amount of time we did not have our kitchen. They finishing weeks before everyone else said, making them jealous for not using Platinum. We recommend Platinum to everyone! They guarantee satisfaction.
Posted: 10/19/2014 • Link to this review
The process started with Michael and Samantha coming to the house to measure and give us their insight. A week later we went to the showroom to see what their design/vision was for our new kitchen. WOW! We were so excited to see what potential our present space held. We have a national builder home which sourced most of the products by least cost. As we went through the project breakdown by cost, each portion of the job was clearly defined both in scope and price. This is where their experience came through as Michael was able to show us where we could save money as well as which items needed to be of the highest quality for durability and longevity. Never once did they try to upsell and worked diligently to stay within our budget. From day one of the demolition to the end of the project when they came to clean and polish everything, Luis and his crew performed flawlessly. The flooring contractor, painters, electricians, plumbing, trim carpenter were all fantastic. They supervised the appliance installation, granite fabricators and even helped us resolve a few problems that were identified during this kitchen remodel that the original builder caused many years ago. Their courtesy, professionalism and willingness to help on a daily basis was the difference that easily allows us to say they have set the bar extremely high on how contractors should perform. Your kitchen is the new family room. Any guest we have had to our home has remarked how beautiful the kitchen is.
Posted: 10/12/2014 • Link to this review
Stop looking for someone to remodel your kitchen, and just hire these folks. They know what they're doing. We were very hesitant to gut our kitchen, but Luis and his team earned our trust, which is a good thing, since they had to do extensive structural work to level our floors. Mike designed a creative cabinet layout that everyone comments on when they come in our new kitchen. McKenzie was patient with us while helping us pick tile and other color features, which does not come easy for us. They're polite, courteous, communicative, and thorough. The Platinum team made a disruptive process very enjoyable.
Posted: 9/20/2014 • Last edited: 10/01/2014 • Link to this review
From the initial in-home consultation with Michelle to the design with Kat and the installation with Juan and his team, these guys do it right. I researched and interviewed several companies before I came across Platinum and they stood out from the very beginning. These guys are professional and easy to work with from start to finish. I highly recommend them.
Posted: 9/03/2014 • Link to this review
We have the kitchen we wanted, and we didn't know what we wanted. A really great end-to-end experience with Platinum. Throughout, it was a collaboration rather than a transaction. Here's what we loved: - Great listening. We laid out problem areas, things we needed, what we liked, what we didn't and Platinum designed a kitchen around it. - Design sketches. After an initial in-home meeting, we met with Michelle and were blown away by the detailed mock-up of what our kitchen might look like. - Their people. Friendly, talented, responsive. We had an on-site project manager (Luis) and a production coordinator (Troy) who shepherded us through the entire remodel. We had an assigned design consultant (McKenzie). All were wonderful. - Craftsmanship. We like going to model homes in all price ranges. The cabinetry that Platinum provided outshines everything we've seen. - The little things: Putting our old cabinetry up in our garage. Having a cleaner come out for 3 hours to make sure the kitchen was spotless, and cleaning the nearby bathroom as well! Receiving a thank you note. Returned phone calls on weekends. Arriving on-time. All projects are going to have their snags, and ours had a few. Looking back on it, we were picky about a lot of things that didn't matter much, and Platinum took it all in stride. Highly recommended.
Posted: 8/03/2014 • Link to this review