Platinum Maid in Fairfax VA is dedicated to providing you with the highest standards of customer care imaginable, offering maids with skills and services that surpass any Fairfax house cleaning company in existence and raises the bar for the cleaning industry across all categories.
Whether for residential, commercial, or apartments, each of our Platinum Maid team members are carefully vetted before becoming certified Platinum Certified Maids. Platinum Maid outshines other professional.. home cleaning companies because of the importance we place upon customer satisfaction. We pride ourselves on our maid services and are committed to our Platinum-50 Care System used by each and every one of our Fairfax maids.
After reading all of the other reviews, I really looked forward to this service and to having my own positive experience. You never know how these things will go because everyone has their own idea/opinion about what 'clean' is. We have used a few other services before and paid much more for so much less. When Platinum Maid arrived they were friendly and ready to get to work. When they left (in less time than we anticipated), I walked around and took note of their attention to detail. We've paid for other services where they say 'cleaning the baseboards'' is part of the service and you see they've taken a feather duster to them. Platinum Maid and there team DO WHAT THEY SAY they will do and I know I'm not original in this comment but you truly could eat off of the floors...they actually CLEAN them...not just slather a mop over them! I am sooo excited we found someone we can trust and will do a great job! I love the fact that the house doesn't smell like 'cleaner' after they are done. I love how CLEAN the floors were! Did I mention how clean they were? We got the Dream Clean I think and our blinds were lifted throughout because the sills were wiped clean too! I just love it ! I'm so glad not to have to just 'settle' on a service. I'm glad to be excited about Platinum Maid and there team!! We look forward to inviting the Platinum Maid team back into our home for their top notch service. Their service is truly 5 star worthy. Tip for you...be ready to be amazed!
Posted: 4/07/2011 • Link to this review
We hired Platinum Maid because we were looking for a regular service to come every other week to clean our new home we just bough in Fairfax, VA. We heard of Platinum Maid through our realtor. Of course being a person with semi-OCD I did my own little extra search to find the right company and we finally decided on Platinum Maid based on the many great reviews online. There were a few negative reviews but which company out there is perfect? So we gave them a try and let me tell you Platinum Maid is an amazing service. Friendly, prompt, reliable, and very fast response from customer service. We have now used Platinum Maid for several months and have always been extremely pleased with their quality of work and customer service. Based on our own experienced we realized that any bad reviews on this company must be from their competitors because as I mentioned I am semi-OCD and very particular about our home. Without hesitation I would strongly recommend Platinum Maid.
Posted: 3/31/2011 • Link to this review
AVOID!!!! DO NOT GET RIPPED OFF LIKE I DID.. I must have been blinded by the glowing reviews they must write about themselves I wish I would have done my research better... BBB gives them an F I hired them to do an apartment clean out for me since I was pulling a 60 hour work week on top of packing and moving.... I paid $225 for a carpet cleaning and DEEP CLEANING with great attention to detail like their website bragged about... I got my lights left on... my door left unlocked... clean carpets and an apartment just as dirty as I left it the night before. The shower was still dirty with slight mildew... my laundry room still had debris from sanding/patching the walls... my cabinets were still coated in flour that I spilled the night before packing.... my base boards were covered in cat hair because they didn't vacuum before the cleaned the carpet. I left an email complaint... and a voicemail that went unanswered until 12:30 the next day... I had to turn in my keys at 2:30... to bad that about 10am I figured I had gotten screwed and spent 3 hours cleaning when they finally offered to re-clean.... TOO LATE IT WAS DONE BY ME. They refuse to let you talk to a supervisor as well.... I will add pictures too so you can see the wonderful mess they just "missed".
Posted: 3/20/2011 • Link to this review
Absolutely horrendous company. I asked for the full Move Out deep cleaning. They sent two cleaners and after an hour all I hear is...we are done, and she was gone! I quickly ran through the house and saw they didn't dust anything. I call them to complain and am informed that their 100% guarantee is only good for 24 hours. Since I can't take the next day off of work I lose $155. I ask if I can get 1 extra day to get off of work and they tell me "It isn't their job to cater to customers."
Posted: 3/03/2011 • Link to this review
The Platinum Maid cleaning team has been a breath of fresh air!! I am a house manager for a very picky family, and had gone through two different cleaning companies before finally discovering PM. They are efficient, thorough, and best of all communicate with me. I now have them clean my house as well, and I couldn't be happier with the results. I trust them completely, and recommend them highly!!
Posted: 3/02/2011 • Link to this review
After trying cleaning service after cleaning service and ending up with the same "clean around my stuff" result, I tried Platinum Maid Services and was extremely satisfied with the results. I hired them for a move-out and they did such a fantastic job that I received my full deposit back! So I also hired them to clean the home I was moving into. Just about every other company I have used provided C- work but Pure Maids took care of the nooks, the crannies and all the in betweens. Platinum maid took the time to pay attention to the details (i.e. wiping down appliances, cleaning the corners of the floor, not just dusting but actually cleaning the wood furniture). The products they use are actually earth friendly (I did the research). They scrubbed down everything, cleaned the floors (Pergo and tile), and wiped down the counter tops. Sorry folks, but other cleaning companies just don't pay attention to detail like this. I certainly hope if you are considering going with a cleaning company, you give them a look. They transformed my dirty, pet smelling, bachelor pad into a place that I loved coming home to. As for customer service they are second to none. Platinum Maid was on time, efficient and friendly. I don't have to worry about a bad cleaning job or a housekeeper that is high on drugs when she cleans my place. Platinum Maid is worth every penny.... and did I mention I received my FULL REFUND back from my landlord when I hired them for a move-out clean!
Posted: 3/02/2011 • Link to this review
Where do I start... Platinum Maid Services is AWESOME. After trying cleaning service after cleaning service and ending up with the same "clean around my stuff" result, I tried Platinum Maid Cleaning Services and was extremely satisfied with the results. I reviewed them after the initial cleaning and came back to update all of my fellow Yelpers. Sadly, I moved away so I put their business at my condo on hold but I will be back soon. Other companies I have used provided C- work but Platinum Maid Cleaning Services took care of the nooks, the crannies and all the in betweens. Platinum Maid took the time to pay attention to the details (i.e. wiping down appliances, cleaning the corners of the floor, not just dusting but actually cleaning the wood furniture). The products they use are actually earth friendly (I did the research). They scrubbed down everything, cleaned the floors (Pergo and tile), and wiped down the counter tops. Sorry folks, but other cleaning companies don't pay attention detail like this. I certainly hope if you are considering going with a cleaning company, you give them a look. They transformed my dirty, pet smelling, bachelor pad into a place that I loved coming home to. As for customer service they are second to none. Platinum Maid was on time, efficient and friendly. I don't have to worry about a bad cleaning job or a housekeeper that is high on drugs when she cleans my place. Platinum Maid is worth every penny.
Posted: 8/18/2010 • Link to this review
I am a very particular person when it comes to things like punctuality, neatness and cleanliness. Platinum Maid have never disappointed me in any one of those areas. The cleaners arrive on time...and leave my home amazingly clean. How they can accomplish so much so quickly, I'll never know.... When the crews leave, my house is not just spotless. It is antiseptic. I love it! I have recommended Platinum Maid to just about anyone who will listen.... Their trustworthiness and professionalism are rare gems in the business world these days.
Posted: 7/11/2010 • Link to this review
Platinum Maid is the worst cleaning service. They have very poor cleaning skills and did not even clean my bathroom and other areas of my house. When I complained to a maid named Rachael, she was extremely unprofessional and unethical. I also found out that Platinum Maid earned an "F" rating by the Better Business Bureau in 2010. (A+ is the best rating, and F is the absolute worst).
Posted: 7/06/2010 • Link to this review