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had them come to house for a very minor repair in shower (drippy shower head to be exact). i understand plumbers are expensive and you often have to pay a minimum for the trip, but how could it cost over $300 for 20-30 min of labor (at most) and replacing a shower valve? maybe it does cost that much, but when i asked the plumber for a breakdown/detail of the cost (labor vs parts) so i could better understand, he would not offer one. his response was, "the home office looked it up in the book and that is how much you owe." the most frustrating thing, is that they are not confident enough in their pricing to offer a clear explanation to the customer. i called two competitors while the plumber was here for comparable prices and they quoted $90 and $100 less for the repair, and did not require a visit to the house. i also called the home office to ask for the detail since i felt it was potentially erroneous- the manager could not offer any details and he told me he would look into. i never heard from them, so i will not be using them again. too bad, as i have an old house with two toilets that need repair. this time i will do my homework ahead of time and will call one of the other companies. sorry for long review, but i think customer service is imperative if you are charging top dollar.
Posted: 10/17/2011 • Last edited: 9/02/2012 • Link to this review
Plumb Works gave me a $295 estimate to essentially replace a filler valve and flapper. I was able to buy my own supplies for $20 and complete the work myself in 20 minutes. On top of the ridiculous estimate, i was charged a $69 fee for them to come out and give me an estimate. I highly suggest not using them, not worth your trouble.
Posted: 5/13/2011 • Last edited: 9/02/2012 • Link to this review
Failed to fix clogged toilet first time. Took advantage of my wife to hit us with an $850 charge to remove and unclog toilet. Unethical, dishonest and manipulative. Stay away!
Posted: 1/27/2011 • Last edited: 9/02/2012 • Link to this review
My water shutoff valve under the house froze and cracked. All they did was repair a small section of PVC piping and charged me $350. I showed the guy a toilet that had a valve that didn't always shut right and he told me that was $450 to fix. unbelievable! I was in a bind and needed a quick fix, I should have waited for the other company that was going to come out a little later. At least they were prompt and did the work well.
Posted: 12/14/2010 • Last edited: 9/02/2012 • Link to this review
They charged the $69 service fee and did nothing to correct the problem. I have a 5 yr old sewage pump that has a switch that is beginning to go bad. They told me if it gets worse I will need to replace the entire pump that costs $900. I specifically asked if they couldn't just replace the switch on the float and he said NO. I called the plumber who originally installed the pump and he will replace the switch for me for $100. I just saved over $900!! Although they did find the PVC pipe that was improperly vented in the attic.
Posted: 1/21/2010 • Last edited: 9/02/2012 • Link to this review
I had used North Atlanta Plumbing in the past, and then used Plumb Works when the two companies merged. I recently called them to install a kitchen faucet and to check for leaks related to high water usage. They wanted to charge almost $500 for replacing a pressure valve (I found another plumber to install for $180), and did charged me $290 to install a kitchen faucet! Nice folks...super nice plumbers...but ridiculously overpriced. I paid these exorbitant prices a couple of times...never again!!!
Posted: 12/02/2009 • Last edited: 9/02/2012 • Link to this review
I was referred to Plumb Works by a friend. The plumber came out and wanted to charge me $750 to connect my newly installed sink and faucet. The sink was already installed, the water lines and drain were already present in the wall. All I needed was the faucet assembled and the faucet and drain connected. The estimate was completely out of line, considering I bought a kit for $40, read the directions, and did it myself in about an hour.
Posted: 12/01/2009 • Last edited: 9/02/2012 • Link to this review
We had a small leak with a newly installed toilet. Since we were concerned that the original installer created the problem we tried Plumb Works for the first time. A very nice rep came out, but he disappeared for more than 40 minutes. When he returned he had a "proposal"for more than $900 which we had to accept or he would not do any work!! It was astonishing, but he asserted "justified" because he would have "to make extra efforts to keep our carpets clean" and "avoid damaging our walls". We paid $69 to have him leave then snaked the line and replaced the toilet seal ourselves for a cost of $18. Our 90 minutes of work saved us a ridiculous overcharge.
Posted: 11/11/2009 • Last edited: 9/02/2012 • Link to this review
Clint spent a lot of time explaining to me what the problem with our toilet was as well as bringing up suggestions as to how our entire condo community can save money on our water bills. I appreciated his concern and he did a great job. He was also there when the company said he would be!
Posted: 10/08/2009 • Last edited: 9/02/2012 • Link to this review
They are the most professional plumbers I've ever dealt with & they take the time to explain what they are doing. They aren't cheap, but what plumber is? At least I have confidence that they will do a good job & stand behind their work.
Posted: 4/03/2009 • Last edited: 9/02/2012 • Link to this review
Have used them a few times and they have always done an ok job, but not overly impressed. One job was to replace the water line to our house from the street. They charged a couple of K for it and most of the work was done by some illegal day worker they gave a Plumb Works shirt to for the day. LOL..I could have dug that ditch for 1K it would have saved me!
Posted: 1/25/2008 • Link to this review
I have used Plumb Works 6 or 7 times over the last few years. They are prompt, polite and clean up when they are finished! I have had nothing but great service from these folks and highly recommend them.
Posted: 1/22/2008 • Link to this review
The folks at Plumb Works have done several jobs for us and we highly recommend them. They gave good estimates, were professional, courteous and prompt.
Posted: 11/04/2007 • Last edited: 1/02/2008 • Link to this review
Plumb Works Inc is a family owned and operated company founded in 1989. We specialize in providing top notch customer service to all of our clients at a reasonable price. We are here to help you with all of your plumbing needs 24/7 in the Atlanta, GA. Call us now to schedule service!