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I first had them install 2 Rheem water heaters in 2016 (units purchased at Home Depot since they were pilotless and not stocked by them). After giving me a quote they came out and said they wanted more money than was quoted (no valid reason) but finally did the installation ($1200). While now under warranty 2 years later, one unit was flashing an error code and in lockout and they came out and said they diagnosed the problem but suddenly decided that they did not want to do the warranty service. They never called back or told me what I could do. Rheem helped me out and said they should never have done that and could have gotten a warranty order from Rheem to handle the problem.
Area Kennesaw, GA
Cost $1,000 - $2,999
Date December 2017
Posted: 12/13/2017 • Link to this review
My husband and I purchased a 1954 mid century modern home that needed, among other things, to be completely replumbed. I was impressed with the project manager and hired them (at considerable expense) to perform the work. Two months after they "finished" I am still having other contractors cleaning up after them, finding damage to HVAC vents that were crawled over and crushed and work that they were "unable to perform due to the difficulty of access". There was no charge back for work not performed, the response to cleaning up after themselves (removing pipe they cut and various other debris) was "it would be too hard to take the pipe out". Now my remediators have to lower their standards and encapsulate around their debris. I have submitted pictures of their debris from three different occasions that it was pulled out from the crawl space- once by them when they came back to clean up, once by my husband and once by my remediators. The project manager got tired of dealing with me and referred me to his owner "who was going to call me". That was two weeks ago. No word yet. I would be very careful about what you contract for and not pay until you have ensured all of the work, including cleaning up after themselves and checking for damage if they crawl over HVAC venting. It has cost me additional money to correct their damage and clean up after them-after paying them a premium for the job. Would not trust them nor recommend them based on their follow through and th
complete replumb on 1954 house. Way overpriced and horrible follow through as well as damage to other systems in house (HVAC)
Area Canton, GA
Cost $20,000 - $24,999
Date September 2017
Posted: 11/14/2017 • Link to this review
We has water main break on a Sunday, and although it took a while for him to get here, once here Jay was professional, knowledgeable, and quick. Kept us informed every step of the way. Cleaned up the yard after the dig, and made sure we were happy before we left. If we ever need plumbing service again, we'll be calling PlumPros!
Posted: 7/27/2015 • Link to this review
Had a plumbing issue and called Plumbpros. Technician came out, was very knowledgeable, courteous, and gave us a price to fix the problem, had the work done in a reasonable amount of time and charged us the price that was quoted. Will definitely use them in the future.
Posted: 3/31/2015 • Link to this review
Thank you very much for allowing us to help you with you issue. Please let us know if you have any issues with that or any other plumbing issue. PlumbPros
We had several thousands of dollars of work done last spring because of the deep freeze. Not only did they cause water damage and then skip out on paying for it, less than a year later their shoddy work is showing. They tape pipes to wires, other pipes etc. these are coming down as the tape lets loose. We have all the insulation coming loose from the new pipes. It looks like VERY amateur. We try to reach them to rectify and they won't respond. Mike the owner has no clue what his crew is doing and even admits it. This was of course before they quit responding to us.
Posted: 12/18/2014 • Link to this review
Thank you for letting us do this job for you. Mike knows exactly what his crew is doing. These people haven't called us one time to get us to rectify any issue. We warranty everything we do. We wouldn't have been in business for 16 years if not. I wish we could please everyone but sometimes we are not able to.
This was the worst plumbing/ customer service I have ever experienced. We had a leak at our house and called these guys over. When they arrived, we asked them for an estimate. They told us that it would be around 400-500 to look for the leak and the repair cost may vary depending on the size of the leak. They spent a total of 5 hours at the house and fixed the leak under the bathroom sink. After they finished, they billed us for $3000. We though it was a completely ludicrous amount for 5 hours of work. When we asked what the bill was for, the owner of the company, Mike, told us that he paid his plumbers $250 per hour per person. I felt as though he was scamming us. When we refused to pay that amount, he told us that it's coming out of the insurance's pocket anyways, so it didn't matter how much they charged. They were extremely rude and began threatening us. We ended up settling for a lesser amount although we still overpaid. When we called back a few days later to get the itemized invoice for our insurance, the secretary hung up the phone as soon as she heard our name. She refused to let us talk to the owner and became extremely hostile towards us. In the end, we never got our itemized invoice. This was hands down the worst customer service I have ever received.
Posted: 11/24/2014 • Link to this review
This is not at all what happened at this customers home. We do not pay our plumbers anywhere near that nor did anyone say that.
Chose this company for a water heater install/swap after shopping around. Had an issue with the tech when he escalated the price from what I had been told. I called and spoke with Richard at the office. He had another tech out within a short time and did everything for the original price. 2nd Tech, Nick, was knowledgeable, courteous, professional and I was very pleased with the service and the price.
Posted: 4/04/2014 • Link to this review
I am so impressed with Bill and Plumbpro! I am the queen of writing bad reviews, but now I am happy to say I can leave an EXCELLENT one! Bill arrived quickly, diagnosed the problem, fixed it quickly and efficiently, was very polite and the price was very affordable! An affordable plumber! YAY! I am so glad I called Plumbpro! I am not easily impressed, but they have a new customer. Thank you, Bill, and everyone at Plumbpro! You guys rock!
Posted: 1/19/2014 • Link to this review
If you need a great plumber and someone who will treat you fairly-- call these guys!! we had issue with both of our baths' plumbing -- originally called Pink Plumber but they didn't keep the appt -- LUCKY FOR US, because then we called PlumbPros -- they were on-time, professional, honest (explained exactly what needed to be done) and best of all ONLY CHARGED WHAT THE ESTIMATE WAS!! No hidden extras. Highly recommend them :)
Posted: 11/11/2013 • Link to this review
We are very happy with the service of plumbpros. We have used them for several different jobs and each time they are very efficient, polite and do a great job. We had a plumbing emergency on a Friday night and someone was out to the house within 30 minutes. The problem was fixed very quickly. Thanks for your hard work!
Posted: 9/27/2012 • Link to this review
Answered my call promptly and were able to stop by the same day to fix my hot water heater. I was not there, but Terry provided prompt communication the whole way through. Quickly replaced the thermocouple and was out the door...
Posted: 7/03/2012 • Link to this review
This company not only showed up within the time frame quoted, assessed the issue, explained the problem in a way I could understand, but also gave me various options and the pros/cons of each, allowing me to be involved every step of the way. A shout out to Caleb - who came back to knock out the job the very same day! You guys saved me from afternoons at the laundromat!!!!
Posted: 7/27/2011 • Link to this review
FINALLY!! A good and honest plumber! Plumbpros has been great over the past year with major issues I had at my rental house. They took care of my issues and when I needed the whole house plumbed, came to my rescue again and for a reasonable cost compared to many others I priced out. They are prompt and trustworthy, and their prices/rates are competitive. Reliable work, reliable quality. Hard to find nowadays!
Posted: 3/18/2011 • Link to this review