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I have been in the store many times to buy dog food, treats, cute collars and dog supplies and have always had a great experience with friendly and helpful staff. Although, the past THREE times I have had a terrible experience with the groomer. One time, I took my dog and she told me that she was missing one of her shots. I gave her the last vet bill listing the shots and she insisted that one shot was left off and would not let me leave my dog. When I got all the way back home, I looked and she did have all the shots listed. At that point it was too late to bring her back to the store, so I had to reschedule. The groomer seems to have a "know it all" attitude that is very rude. The next week I took in for her grooming, but, the next day I had to take my dog to the veterinarian because of a terrible bloody rash all over her back side. After a $170 vet bill of antibiotics, cream and a wash for her, the vet told me never to take her back because they used either dirty clippers or they got too hot and burned her! It was terrible and my vet told me to never take her back there again. I told them the next time I went for dog food, and they did not seem to care at all. The same groomer was there with her same attitude, ugh!
Groomer used dirty clippers razor or hot razor and burned my dog and caused her to have a bloody rash and infection that I took her to the doctor for.
Area Suwanee, GA
Cost Less than $250
Date March 2016
Posted: 4/14/2016 • Link to this review
Pooch n Paws is SUPER! It's wonderful and incredibly rare to shop in a store with such friendly, caring, and personal owners and staff who go all out to keep you and yours happy as customers. They have great, high quality, healthy, safe products that are reasonably priced - just bought flea shampoo, spray, and treatment that is natural and seems to be very effective (and smells great) along with a clicker and Kong massage bath brush which I've never seen anywhere else and worked really well. And we got a free bag of primo cheese treats to welcome home our newest pup! We love to bring our pups in to say hi to the resident dogs. It's very convenient (open on Sunday) and returns are not a problem, either. All all-around terrific place we feel very lucky to have so close to home - much, much better than the chain experience.
Posted: 5/27/2012 • Link to this review
After a recent recall on a certain higher end brand of dog food and the store I have been loyal to the last several years wouldn't issue me a credit or refund since I threw away my bag (after depositing the 30lbs of dog food into a plastic container), I decided to try a new store. I walked into Pooch N Paws because they carry a top notch food I was looking for and I mentioned what I had been feeding my dogs and that they stopped eating all of the sudden and the rep immediately said, "You know there is a recall on that food." #1 They are informed and up to date on the current recalls. Then when I told this rep that my current store would not refund or give me a credit for the almost 30lbs of food I have remaining from my most current $50+ purchase, he told me, "You bring it here and I will give you a store credit for the 30lb bag!" #2 This place knows how to win over a customer! Then he proceeded to GENEROUSLY fill up a LARGE bag with sample packs of different dog foods for my dogs to try and educated me on what might be best for my bull terrier breed given their age etc. #3 This place is generous and well educated not to mention extremely friendly and customer service driven. I will be moving my business to this store regardless of how far I may have to drive to get there.
Posted: 5/10/2012 • Link to this review