Displaying 16-30 of 76
My appt. got lost, I was disappointed and wrote a 1 star review. They responded that same night, I didn't see it till they called me this morning and came out this afternoon. I originally picked them from all their good reviews and even though I was upset about the no show I am even more impressed with this company now. Every single customer is very important to them. I wish I could give them 6 stars for taking the time to make it right.
Posted: 6/23/2011 • Last edited: 6/24/2011 • Link to this review
Thank you so much for allowing us the opportunity to make things right - we are lucky to have you as a customer!!
These guys were fantastic! The service man showed up right on time. The gentleman was probably the most courteous person I've had work at my home, and was great with my pets. Their price was below most of the competitors and my pools is working better then when I first purchased the home. I will definitely be calling them again.
Posted: 4/17/2011 • Link to this review
First, the technician Jimmy was very friendly. I had him change the sand in my filter. That all went great. However, for $400, the company doesn't dispose of the sand for you. Now I'm stuck with a wheelbarrow full of sand. I would expect more for $400. I'd compare it to getting my oil changed and then having to dispose of the oil myself. -Gabe
Posted: 4/11/2011 • Last edited: 4/12/2011 • Link to this review
Hi Gabe - We apologize for your dissatisfation. We give our customers the option of keeping their sand (some want it for landscaping, fill grass, etc) or we will dispose of the sand if requested as well. There was obviously a miscommunication on our end and if you would like the sand removed, we would be glad to come get it and haul it away. Please let us know what day would be convienent for you. **A Follow up on this one - The customer called us approx a week later and asked that we pick up the sand. We came the next day to get the sand and the customer was very happy. Melissa
This company is top notch! I have had a hard time finding an honest pool service company. Jimmy came out to give me an estimate and explained my options in detail. I decided to have a new pump installed and couldn't be happier. He also took time to answer my other questions about the equipment and advice on future projects. Jimmy made the process a breeze and I will only be using Pool Kings for pool service.
Posted: 3/18/2011 • Link to this review
Our service man,John, is very dependable. He knows more about salt water pools than the previous two companies I used. My pool is kept in pristine condition. The office staff is good about returning calls or emails quickly. I would not hesitate to recommend Pool Kings.
Posted: 1/20/2011 • Link to this review
Pool Kings is amazing! Our pool is very old...they converted the old chlorine system to salt. The techs are knowledgeable & respectful. The weekly service is dependable & affordable. If there is ever a problem I call, they fix. The office staff responds quickly & is very knowledgeable. I would recommend Pool Kings!!
Posted: 1/17/2011 • Link to this review
Pool Kings is not your regular, run of the mill, pool service. After three bad experiences with other pool services, Pool Kings name came with great reviews from other customers. It's been two years of worry free total pool care.
Posted: 1/14/2011 • Link to this review
I had what I anticiapted being a major repair for my pool, but Jimmy came out, found the not-so-bad problem and fixed it in a timely manner. He told me of some issues that I was likely to experience down the road but didn't try to upsell me on service not yet required. I liked that. I've never had a monthly pool service before, but once temperatures rise again, I'll be calling Pool Kings. Nice Job!
Posted: 1/04/2011 • Link to this review
My filter stopped working and Pool Kings came out and provided a free quote. They then walked me through all my options. I ended up converting to a salt water system, and John, who did the install, was fantastic. He was very knowledgeable and walked me through everything. Everything now looks and runs great.
Posted: 10/27/2010 • Link to this review
My husband and I purchased a home that had the majority of the pool equipment missing and/or not fuctioning correctly. They prepared a very thorough and accurate estimate which was done timely and professionally. Mike, Meslissa and Jimmy were a pleasure to work with. Do not hesitate to use Pool Kings. I tried to do business with others and got the run around and/or very incomplete estimates. Cost of the replacement eqiupment was priced fairly. I am happy I found Pool Kings and you will be too! No worries if you do business with them.
Posted: 9/24/2010 • Link to this review
Thank you SO much for your great review - it means the world to us and we appreciate your business tremendously!
Pool Kings wants your business and they act like it - they care what their customers think and want to provide a good experience. I left a message on a Sunday afternoon and received a call back by Monday morning from Melissa, who tried to troubleshoot my pool problem over the phone so I wouldn't have to incur a service call expense if I didn't have to. When I called back, she offered to send Jimmy over to check it out. He arrived that same afternoon, and although had bad news (pool pump AND motor needed replacing), he gave me an exact quote, so there were no surprises. By Tuesday, I had a new, efficient pool pump installed and ready to go! There aren't too many pool service companies in the East Valley that are this up front with customers, but Pool Kings is an exception. Excellent service and very reliable, Jimmy explained everything he would be doing and what I needed to do to get the pool back up to speed. I highly recommend Pool Kings.
Posted: 8/10/2010 • Link to this review
I commend Pool Kings for their efficiency and honesty. They fixed the leak in out filtration system and gave us some suggestions of easy fixes I can do without incurring expensive replacements. Good job!
Posted: 7/02/2010 • Last edited: 8/10/2010 • Link to this review
THE ROYAL TREATMENT FOR YOUR POOL!!
Pool Kings is a family based organization that prides itself on customer satisfaction. We have extensive experience and offer exceptional customer service which sets us apart from the norm. Our drive to satisfy our customers is clearly evident in everything we do. From residential to commercial and cartridge cleans to installing entire new systems, we strive to make every job a success!
We work hard to stay on top of the latest technology.. and developments in the swimming pool industry. Our education never stops and we enjoy growing with the ever changing pool industry. We are also certified heater technicians, water chemistry certified and C.P.O. certified.
We continue to be the swimming pool company of choice for residential and commercial pool owners. Our technicians are on time and in uniform every week so you never wonder who is in your backyard. When you see our uniformed swimming pool technicians working on your pool, you can be assured that you are getting the very best service available.
We proudly serve Tempe, Mesa, Chandler, Gilbert, Maricopa, Phoenix, Ahwatukee, Queen Creek and Scottsdale, Arizona.
If you want expert service at an affordable price it's time you experienced the professionalism, integrity and ethics of Pool Kings.
We offer both Cleaning and Repair Services at prices you can't beat!
* Weekly Service
* Twice a week Service
* One Time Clean
* Vacation Clean
* Green Pool Clean
* Cartridge Clean
* DE Clean
* Salt Cell Clean
* Acid Wash
* Chlorine Wash
* Pool Drain with Start Up Chems
REPAIRS AND INSTALLATION
* Salt Systems Conversion from Chlorine Pool to Salt Pool
* Heaters and Heat Pumps
* Automatic Cleaning Systems (Pool Vacs)
* Plumbing Leaks
* Light Fixtures / Bulb and Seal
* Solar Covers
* Water levelers
* Plaster Repair / Rebar Repair
* Sand Changes
* Tile Clean (Glass Bead Style)
* Orientations (Pool School)
* FREE ESTIMATES
* Raise or Lower Equipment
** And Much More To Come **
OUR WEEKLY SERVICE INCLUDES:
* Brushing Sides and Steps
* Netting Pool
* Emptying all Baskets
* Back washing Filter when needed
* Checking and Adding Chemicals (no extra charge for basic chems)
* Overall inspection of system
* Adjusting valves for maximum filtration
* Lube O-Rings when needed
* All YOU HAVE TO DO IS ENJOY YOUR POOL!!!
* Professional License ROC# 224399 Licensed, bonded & Insured. * Best of Chandler 2008 Award from the "US Local Business Association". * Our Techs are CPO Certified. * We Are A BBB Accredited Business * APSP Certification in Hayward Goldline Universal H-Series Forced Draft Heater Installation and Troubleshooting. * APSP Certification in Hayward Goldline Induced Draft Heater IDL2 Service & Diagnostic.
* Eco-friendly products * Paperless services * Energy Efficient Motors * We Recycle, Buckets, pumps, motors, Etc...