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My contractor expects the customer to provide Porter Paint color codes for the contractor's work project. Well, OK. I visited the Porter Paints store with 4 paint sticks having my current custom colors from another vendor, expecting to be in and out within an hour. Only one employee was on duty. He was friendly enough. The visit, however, consumed 4 hours of my time. 1.5 hours was spent waiting for other customers to be serviced. The other 2.5 hours were spent waiting for repeated attempts to obtain color matches. I am glad the employee was persistent and took the time to obtain close matches, but the entire process seemed inordinately lengthy. My very first exposure to Porter Paints will not elicit a ringing endorsement for them.
Posted: 5/27/2011 • Link to this review
Regardless of the size of your next painting project, I strongly encourage you to make your purchase at Porter Paints, 875 Mansell Road, in Roswell. Porter Paints offers the public a high-quality professional product at similar prices found on less superior paints at Lowes and Home Depot. I painted the exterior of my home with Acri-Shield. This paint covered my James Hardie Siding very well. In fact, after several years, my home still has that freshly painted look. In addition to their superior paints products, you will be greeted by very experienced, friendly staff who knows their paint and offers the public exceptional expertise. For example, my dining room wall was scratched. Using a small sample that I peeled off the wall above the baseboard, they were able to provide me with such a perfect match that I only had to paint the scratched wall. The customer service at this store is second to none and they will frequently even load the paint in your car. So, whether you buy paint or not, I have found the staff to be more than happy to answer any of your questions and offer you knowledgeable advice on any of your painting projects.
Posted: 2/02/2009 • Link to this review