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My wife's 2003 Acura TL needed a 105,000 mile service (timing belt, water pump, seals, spark plugs, belts, etc.) We called the Acura dealership and, as expected, were given a very large quote. After researching local Honda/Acura independent shops on Kudzu and the BBB, I gave Precision Imports (Service 1st Auto Care) a call. The receptionist was wonderful. We received a quote just over half the dealership's price, including a loaner vehicle. With all the great reviews, we decided to try them. To say I was pleased is an understatement. ASE certifications, friendly people, outstanding service, both the car and engine compartment were clean, they answered all of my questions, and the final price was exactly the one quoted. Absolutely fantastic. I know where I'll be going for service from now on.
Posted: 7/12/2010 • Link to this review
I recently had timing belt/water pump replacement maintenance done on my 2000 Accord. The job was done right, the final cast was exactly as quoted, and the work was complete in a timely manner. As if that weren't enough, they also washed the car and cleaned / washed under the hood. Excellent customer service and nice/friendly people.
Posted: 4/30/2008 • Link to this review
Very professional staff,always answered questions,and explained everything precisely.Upfront service,upfront pricing.Receptionist Tamara is one of the best at what she does.Will be going back for more repairs on my Honda Accord soon. If you own a Honda/Acura this is place to take your car in town.
Posted: 9/02/2007 • Last edited: 1/02/2008 • Link to this review
I take my Civic here when I need service. The receptionist is always friendly and the techs will explain what they're doing and why you need it. They make recommendations and don't try to give you the hard sell. I'm very satisfied with my service.
Posted: 7/09/2007 • Last edited: 1/02/2008 • Link to this review
I choose Precision after reading a few reviews on Kudzu and I must say outside of the repairs, the customer service is the best i've seen. The young lady behind the counter was extra friendly without losing her professional demeanor. The tech's made quick diagnostic assessments and she gave me the quotes. I was looking for the pushy sales tactics or the doomsday tactics to get me to buy extra services but, it never went past the immediate repairs that was needed at that time. Refilled fluids without me asking. Free snacks and TV in lobby. I think I found a place that I can trust. Labor rates a little high but, they got to pay the techs some how.
Posted: 10/14/2006 • Last edited: 1/02/2008 • Link to this review
Every since I moved here, I have been taking my Honda to Precision Imports. They are excellent!!!!! They explain their services and what they recommend for my car.They allow me to drop my car off and take one of their loaner cars so I wouldnt be inconvenienced. (Talk about professional!) I come into the shop without the worries of being taken advantage of. These guys are really superb. Everywhere I go, I tell people about MY service I receive and recommend everyone that have car trouble to go there. I have received nothing but superior service there as well as superior customer service. I am definitely a happy customer.
Posted: 3/15/2006 • Last edited: 1/02/2008 • Link to this review
Excellent service, great prices and mechanics you can trust. They've serviced my Honda Accord, Acura Legend and now my Acura RL. I wouldn't take my cars anywhere else!!
Posted: 3/08/2006 • Last edited: 1/02/2008 • Link to this review
I loved their service!! And the price! I had my motor replaced at less than half of what I was quoted elsewhere ... and it had less than 50K miles on it! I've been going back every since for everything that may go wrong with my car and for regular maintenence. The staff is courteous, makes you feel like you're at home. Service is quick. I can't begin to say enough about them!!
Posted: 11/08/2005 • Last edited: 1/02/2008 • Link to this review
Went in for brake service, there was a special tool needed to complete the job, they did not have it, needed to order it. It was well past closing and the job was not completed, I needed a vehicle for work. The mechanic gave me the use of his own personal Acura so that I could get home and to work. For me this was superior service.
Posted: 4/22/2005 • Last edited: 1/02/2008 • Link to this review