Displaying 76-90 of 111
James Knox is our service tech. He's honest and personable. He is very thorough and excellent at explaining what is necessary in our home. We always look forward to seeing James. P.S. He also shined our units up! Nancy - Roswell, GA
Posted: 11/28/2009 • Last edited: 1/15/2013 • Link to this review
James Knox worked on my units and did a great job on thoroughly inspecting the units and then explaining what issues he found. I never had a technician test, tighten, and clean the units as well as he did. I believe my units were completed checked and are running better due to the srvice he and his assistant provided. I will definately ask for him again!
Posted: 8/01/2009 • Last edited: 1/15/2013 • Link to this review
Jason and Sean perfomed a miracle at my home. We are enjoying our wonderfully cool house now. They had to pull out the old furnace and ductwork before installing the new ducts and system. They were professional, courteous, kept me informed about the work in progress and got the job done rapidly and efficiently. Thanks to Jason and Sean, I have had a great experience doing business with your company and I would gladly refer Premier to friends and family. Thank you, thank you, thank you! Deborah Barnwell
Posted: 7/11/2009 • Last edited: 1/15/2013 • Link to this review
Had an issue with an appointment scheduling mistake that I had to speak to a supervisor to correct, but they corrected it the same day. The tech arrived and told me that the diagnostic would be waived due to the inconvenience and he worked hard to make sure my questions were answered and the A/C was working correctly. I would definitely recommend this company.
Posted: 6/25/2009 • Last edited: 1/15/2013 • Link to this review
Initially, I wrote a very nice review. Unfortunately, much has happened over the course of 6 months that I deem it necessary to make a revision. I would like to first state that the project manager, David, was professional in attire and presentation. He made certain I understood the project and pointed out that which other company consultants did not catch. He was easy to contact and gave me everything I asked for w/o question. His crew, Jason and Josh, did a great job and immediately addressed a concern a day after the project was complete and paid for. Please note that I purchased their top of the line heating and air system. To date, I have yet to receive my rebate for $1100 as stated in my contract that Premier Indoor Comfort was responsible for. I was also eligible for their web special. However, due to an "error" on their part, I accepted a lesser offer with no complaint. Not only have I not received that offer, but I paid a membership fee and spent time completing the requirements. These are both internal issues at the Atlanta office. As for my system, it shut down twice in November (within 6 months of installation. It took a week for them to determine a part was installed incorrectly. I allowed the company ample time to work with me prior to contacting the BBB in March. The company is unresponsive and the case unresolved. People make mistakes; it's how they resolve them that matters.
Posted: 6/04/2009 • Last edited: 1/15/2013 • Link to this review
After talking to four other HVAC companies, I chose Premier. They seemed to have all the answers and Josh, their sales person, was extremely professional and knowledgeable. We chose to go with the top of the line - Lennox System and we are very impressed to this point. Their install team was very professional and knowledgeable. We had a problem with a steam humidifier (no fault of Premier). Premier researched it quickly and determined that they were not happy with that brand and came out and changed the humidifier to a different brand with higher efficiency at no charge. You don;t find that kind of Customer Care very often. We found Jeremy, their service tech, to be very very knowledgeable.
Posted: 2/28/2009 • Last edited: 1/15/2013 • Link to this review
Our heater stopped working after midnight and it was getting extremely cold, so we called 4 different companies and they told us to wait until 6am for a technician. It was 18 degrees outside and we weren't going to wait that long. We called Premier and they sent out an on-call technician, and 1 hour later we were warm again. Mike was extremely professional, he fixed the issue in 20 minutes. I would definately use them again in the future.
Posted: 2/04/2009 • Last edited: 1/15/2013 • Link to this review
During the middle of the night, the glow rod in our furnace went out and we awoke to a house with a temperature of 47 degrees. I called Premier Indoor Comfort Systems the next morning and they sent Ralph out within hours. He fixed the problem within 20 minutes and was extremely friendly. He only charged 118 bucks for the part and the labor, which was about 75 percent cheaper than the next best estimate I had. I would recommend these guys to everyone. Fast response time, great customer service, friendly technicians, and best price in town.
Posted: 2/03/2009 • Last edited: 1/15/2013 • Link to this review
From the first time Chad contacted me to let me know he was headed to my home for my appointment, he has been proactive and professional beyond measure. When he said he would be at home within an hour, it actually happened! In addition, Chad let me know that he would do all he could to help fix my unit by cleaning it. Shortly thereafter, my unit had been cleaned and the unit was working. This might not be news to you, but contractor companies don't seem to hire individuals that say what they do and do what they say without follow-up from the consumer. Another company (Piedmont Mechanical Contractors, Inc.) sent an individual to my home last week that was not properly equipped or knowledgeable about their trade. I was stuck all weekend without air conditioning. I look forward to seeing Chad when my second visit is needed for my AC unit to be checked in the winter, and only wish I could count on other contractors I have used in the same manner.
Posted: 8/04/2008 • Last edited: 1/15/2013 • Link to this review
We called Premier to bid on replacing the upstairs A/C with a new unit when our existing unit went out. The sales consultant recommended a slightly larger system than what we currently had and we went with the recommendation. We had a few follow up issues that were addressed immediately without charge. We really appreciated the time and effort Tyson and his service department dedicated to our installation. Harry and Bo in the service and installation department were excellent to work with. I would highly recommed them to work on your systems, they will take the time to do what is right.
Posted: 7/02/2008 • Last edited: 1/15/2013 • Link to this review
Premier is a wonderful heating and air company. I had problems with my system and no one could figure it out. It even took Premier three trips to diagnose and fix the problem but they finally got it right. And when it wasn't fixed the first time, they were incredibly nice and came back right away. I wouldn't use any other company for heating and air.
Posted: 6/25/2008 • Last edited: 1/15/2013 • Link to this review
Premier Indoor Comfort Systems has been providing heating and air conditioning services in Atlanta and the surrounding areas since 1999. It is our goal to provide 100% customer satisfaction with excellent service and quality products. When you become a Premier customer, we want you to be a customer for life, and we take pride in creating lasting relationships with all of our customers. We are a BBB accredited company, and our technicians are EPA certified and keep up with education about Georgia's International Energy Conservation Code, (IECC). At Premier Indoor Comfort Systems, we can handle all of your Atlanta heating and air conditioning needs. Whether we provide a custom designed heating and cooling system for a new home or a remodeling job, or simply responding to a service call, we will meet each customer's needs no matter how high the expectations.
We are a full service.. provider which includes: Maintenance Programs, Repair on all makes and models, Upgrades and replacements, New construction installations, Light Commercial installations, Duct modifications, High velocity mini duct systems, Geothermal systems, Radiant floor heating systems, Ductless split systems, Air Purification systems, Humidification systems, Dehumidification systems, Zoning systems, Fresh air ventilation systems, Exhaust systems, Duct Cleaning, and Wine Coolers. We also offer water heater services and indoor air quality products and services. Let Premier Indoor Comfort Systems be your full service provider for all your home comfort needs. We can take care of installations, maintenance, and emergency repairs for indoor comfort systems throughout Atlanta.
Whether you need an installation, replacement, repairs, or just a routine tune-up, call the indoor comfort experts at Premier.
Members of the Better Business Bureau; North American Technician Excellence; Licensed Heating & Air Conditioning Contractors in the State of GA; Members of CAAG of Atlanta; Members of the Cobb County Heating & Air Association; Lenox Premier Dealer;
* 24-Hour Service Available
Premeir Indoor Comfort Systems offers many green heating & cooling Systems including Geothermal & Solar Heating & Cooling Systems.