I call their office and made an appointment for the repair person to arrive between 2pm and 4pm on a Friday. I took a 1/2 day off to accommodate the timeframe. The repair person never arrived and never called to informed me they would not honor the appointment. I called the office the next business day to ask what happened. The receptionist asked me to hold for a few minutes while she checked to see what happened. She came back in the phone, verified my phone number and told me she would call me back within a half hour with an explanation. There was never a return call. While I can't speak to the quality of their work I can absolutely speak to the poor customer service I received. I wanted to support a local vendor; it's unfortunate that this vendor is not worthy of support.
Posted: 1/28/2017 • Link to this review
I have the worst luck with service companies. They always try to overcharge me, but this time, the repair man was very fair, and also courteous. He did not mind helping me understand how my keypad worked, and he was very nice overall. I am glad I found this company.
Posted: 12/19/2016 • Link to this review
I was strictly interested in a modern flush series garage door, but the price was crazy. So after finding this company, I was able to get it at a really good price. Not only that, but it came with a long warranty. The service was very professional, and the install was smooth. I am glad that I found them Nice doing business with you guys.
Posted: 8/17/2016 • Link to this review
So I called Premium Garage Door Repair & Gate Repair South Pasadena one morning and they immediately picked up. I was on the phone with them for about 15 minutes and in this time they managed to fill me in on everything they were going to do when ordering me a new garage door. They explained the entire process and gave me a quote. I was able to breathe when they gave me a quote. It was reasonable. So I decided to go with them. Lucky for me my door was standard size and I was able to get it installed the same day.
Posted: 6/18/2015 • Link to this review
I was so happy that I chose to work with Premium Garage Door Repair & Gate Repair South Pasadena for my repairs. They gave me a great price in repairing my garage door. Premium Garage Door Repair & Gate Repair South Pasadena had a fast response time and was at my house less than 1 hour. Their work is professional and they work efficiently. Recommended!
Posted: 6/15/2015 • Link to this review
This is one great garage door repair company. I called them up one morning last week, and they came to my doorstep within 45 minutes to fix the problem with my garage door. They work was excellent and they were fairly inexpensive. I just wanted to write this review to show my appreciation to the best garage door company in South Pasadena!
Posted: 6/11/2015 • Link to this review
Coming home late to find that your garage door is not opening really bites! My neighbor recommended I call this company and request Chris. 1130pm and I was able to get Chris out to repair my garage door. Very nice and professional. He was able to open my garage door and replace the sensors. As far as pricing, I wasn't aware of how much repairs cost in general. So out of curiosity, I called a few other garage door companies that were open late to compare while Chris was working on my garage door. I am happy to say that they have great prices.
Posted: 6/08/2015 • Link to this review
* 24-Hour Service Available