This was the WORST experience!!! I went to pick up my dry cleaning and the lady behind the counter could not find my things. That's just the start, after almost 15 minutes she comes back for the second time and says she can't find any of my clothes. I told her my son graduates TONIGHT in THOSE clothes! And can I go back there and look for myself. I searched for over 15 minutes and I finally found the pants, another 20 minutes later I found the shirt. I was so frustrated. I then stood in line to pay when she says "you don't have to pay". I thought, well that makes sense after all the hassle. I left and half an hour later I get a phone call from the owner or her supervisor telling me I left without paying and he was going to call the police!!! I could not believe this nightmare. I got there and I explained... There was NO apology whatsoever, just "well, I'm glad you found your things". DON"T GO THERE.
Posted: 5/27/2015 • Link to this review
I took 12 dress shirts to be dry cleaned and when I picked them up, 6 of the 12 were still dirty. They were exactly the same as when I dropped them off. I returned the following day and they refused to re-clean the shirts. Shortly after I spoke with the owner (Carl Renier) and he stated that they cleaned my shirts and that his staff never returns dirty shirts. The owner never had a chance to even see my shirts. I was very disappointed with the quality of work and the quality of customer service. Premium Press does not actually clean your clothes.
Posted: 11/21/2013 • Link to this review
This business lost your items and not replace them and the owner Carl will not call or talk to you about it. I no, lost my pant to my $700.00 suit and I still do not have my pants or my money.
Posted: 8/28/2012 • Link to this review