Primary Electric is a fine establishment and we are fortunate to have chosen them for the complete rewiring of our home. They accomdated our work schedule, arrived on time,and worked very carefully in our home. It is reasuring to know that if there are any future projects , we know who to call.
Posted: 8/24/2009 • Link to this review
Bologne...No surprises! I needed 3 carbon monoxide detectors installed. After explaining that to the receptionist, she still sent out two guys for the small job. They quoted me a price up front and told me that since I had purchased the carbon detectors on my own that they would reduce the price 15%. Because normally their price included the parts and labor(I should have been told that on the phone when I made the appointment). They finished the job within 30-40 min. Gave me my price and it was triple what he originally quoted me. I talked to the supervisor and negotiated that they take the ones out that I purchased (they were much more expensive than the discount they were offering me for having them) and they would install theirs. Well, come to find out they didn't even have the parts that I needed....Even after I had told the receptionist when I made the appointment what they would be installing. She didn't know that I had purchased my own. Terrible customer service and completely unfair pricing! I will never use the company again.
Posted: 4/21/2008 • Link to this review