I started going to Pristine Auto Spa when they first opened. I was pleased with their service at first, which is what kept me coming back. However, on my last 3 visits I had to ask for them to come back and re-clean missed places. I was there today and paid $25 for the "gold" service along with an extra $10 for the floor mats to be cleaned. I was appalled when I returned to my car to see that they did not even touch my back seat. I then had to go home and clean the leather seats myself. I did not complain today because I am tired of asking for better work to be done. Instead, I am putting my comments on here so that maybe they will increase their quality of work for you. As for myself, I will never return!
Posted: 8/23/2010 • Link to this review
Can't say enough about how my car looks after I go to Pristine. They take the time to actually clean my BMW rims instead of letting the machine do all of the work. The lobby is amazing with current magazines, hardwoods, a fireplace, huge TV and free lap top computers. What a great idea! Finally, a car wash I can go to without feeling like I am waiting to get my oil changed.
Posted: 1/06/2009 • Link to this review
My family has been using Pristine for three years. We love the lobby and the excellent customer service. They even provide laptops to use while you wait for your car. Once we found this place, we have not taken our car anywhere else. Nice Job!
Posted: 1/05/2009 • Link to this review
I would never take my car back to this place. I took my brand new BMW to this place. After the wash, there was a large scratch on the dealer installed tint. When I spoke to the manager, he immediately became defensive. He did not even talk to his employees and showed me the sign that read they did not cover after market products. I told him this was installed by the dealer and I even had the sheet from the dealer. He refused to look at it and when I asked him his name, he refused to give me his name. I found it extremely rude on his part to not even try to find out the truth but immediately blame the customer and imply I was lying. I will never ever take my car to this place. As a few others have mentioned, they even did a poor job on properly cleaning the inside and outside. I strongly recommend Carolina Auto Spa. They are extremely professional and do a great job. Since Pristine is closer to my house, I thought I would try them. Never again
Posted: 12/25/2008 • Last edited: 12/27/2008 • Link to this review