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Our 19 yr. old water heater started leaking this past Thursday afternoon. After doing some research on the Better Business and Kudzu websites I decided to call Pro Masters Plumbing in Loganville, GA on Friday morning to install a new water heater. I talked with Lynne at Pro Masters Friday morning who was very courteous and helpful, and we scheduled the install for Saturday morning at 8:30am. Around 8:00am Saturday morning Lynne called to say Chris was heading our way. Chris and Thomas arrived about 8:50am, they had everything they needed with them, and they were all done by 10:30am. My husband said their installation work was excellent, very clean and professional. The price charged us was the same as what was quoted to me over the phone. Chris and Thomas were both very courteous and professional and I'll definitely call them again for our plumbing work. I absolutely recommend calling Pro Masters Plumbing for your plumbing needs.
Posted: 2/15/2014 • Link to this review
Have you ever known the topic of conversation surrounding your weekend to be exclusively about plumbing? Well it was in our home this weekend. After Covington Georgia's Pro Masters Plumbing paid a visit to our home to address the flushing mechanisms in our toilets, our perception of "Plumbing" has totally changed. The owner spent quite a bit of time explaining how plumbing works, fixing the toilet flush in our guest bathroom and monitoring the water pressure in our home. We were so impressed with the knowledge and expertise he displayed that it became the topic of conversation all weekend. Thank you Pro Masters Plumbing for making time to help us with our unique situation. My wife and I highly recommend you to anyone who has previously felt intimidated or ripped off by their plumber. Thank you Pro Masters Plumbing!
Posted: 11/14/2011 • Link to this review
As a women I am leery about being taken advantage of or having a creepy man in my house, when it comes to home maintenance. It was such a relief to deal with a company that has great service and professionalism. I never felt like I was being swindled or felt uncomfortable. I will without a doubt use Pro Masters Plumbing in the future and highly recommend them to friends.
Posted: 9/27/2011 • Link to this review
I have used Chris with Pro Masters on several occasions after being referred to him by a contractor that I trust (Rob with Smith Bailey and assosciates). Not only have they done a great job, they had a great attitude, were very punctual and did the job for a fair price. I will continue to use them and refer them to everyone who asks for a great plumber service!
Posted: 9/16/2011 • Link to this review
My name is Derek and I live in Loganville Georgia. I have just purchased a new home and we needed a new water heater. The guys from pro masters were awesome and I can honestly say that this was the easiest part or the move into our new home. I would highly recommend them to anyone.
Posted: 8/19/2011 • Link to this review
Chris and the guys at ProMasters are not you average plumbers. These guys go above and beyond and are always eager to please. Thanks for such great customer service!
Posted: 8/12/2011 • Link to this review
Not only is Chris courteous, but prompt (if he said 8:30 - by 8:31 he was there). He and ProMasters made an absolutely nightmarish experience much easier. They did a great job and I would recommend them to anyone! Since then I have referred them to several people and they too were pleased as punch by their professionalism, their work ethic, and quality of their work. They even came and fixed a small leak for me at no extra charge. They truly are creme de creme. I can't say enough good things about them!
Posted: 3/28/2011 • Last edited: 7/12/2011 • Link to this review
The water main to my house burst and I contacted three plumbers. Pro masters was the most cordial and the most caring. They gave me options as to the route I wanted to go and listened to my input. We were able to reach an agreement quickly and the main was fixed in a very timely fashion.
Posted: 8/23/2010 • Link to this review
Pro Masters Plumbing is the only company to use for all your plumbing needs. We had two emergencies in one week and Chris and his staff were able to be on site in about an hour. They were life-savers! The customer service is excellent and we completely trust their work! Would recommend them for any size job.
Posted: 8/16/2010 • Link to this review
We had trouble with our hot water heater. We called and set up an appointment with Pro Masters. They called to say they were on their way. They were friendly and professional. They checked out the hot water heater and explained there were two options to correct the problem. They gave us prices for each way and explained everything thoroughly. They fixed our problem and cleaned the work area before leaving. Marty and Chris explained everything. They were professional, friendly, and courteous. I considered their customer service skills as excellent. I would highly recommend this company and their employees to my friends and neighbors. They gave excellent service at a fair price.
Posted: 7/29/2010 • Link to this review
After having several different plumbing companies come out, & give estimates to install my new Rinnai tankless water heater; it was perfectly clear after meeting Marty & Chris that they were the perfect choice. They were timely and very professional. Thank you ProMasters, I've finally found my plumber!
Posted: 7/27/2010 • Link to this review
I can only describe our experience regarding the work Pro Masters Plumbing did for us. Long story short, our water line from the water meter to our house sprung a leak. We checked with a number of plumbing businesses that did repair work like this. Pro Masters had the best warranty (not the cheapest) but their 10 yr transferable warranty made up more than the difference in cost. The Pro Masters Craftsmen delivered quality Craftsmanship regarding the repairs. The Craftsmen were extremely professional and courteous to us during the work they did. You can also tell these Craftsmen were raised properly as it was always "Yes Sir or No Sir" and extremely polite and didn't mind answering questions as to what they were doing and why. We found them to be a great company to do business with!
Posted: 7/21/2010 • Link to this review
Pro Masters Plumbing practices going green by recycling old water heaters and scrap metal. We also take the time to educate our customers on water saving tips, such as low flow toilet systems, energy efficient water heaters, and whole house hot water circulating systems.