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Had several acres of land covered with trees surrounding our home. Wanted to thin them out a little, pick up the dead ones from several years of downed trees and clean out the undergrowth. Gregg came out to give an appraisal and said it would be cost effective if he sent a complete crew out for the day with all the equipment they would need. I agreed and that turned out to be the best decision. Not only did they cut down a lot of little trees but they also trimmed limbs hanging over the house plus dead limbs that were hanging over grand-kids play ground. They cut all the brush and briars that were in the woods. Anytime I saw something else I wanted them to do, I told Tommy the crew boss and he took care of it. They worked continuously until lunch break and then started right back. At the end of the day my wife and I were very pleased with all they had accomplished. When they were done they cleaned up everything after themselves. I'll call them from now on. True professionals. The work was done on 3/8/16.
Area Jonesboro, GA
Posted: 3/21/2016 • Link to this review
The University I work for hired Pro Tree recently to remove a number of trees (and stumps) that were in a very tight location on our property. They worked amongst power lines and guy cables and never came close to damaging anything. They came with first-rate equipment, they hustled to finish the job in a timely manner, they cleaned up VERY well after the job, they were polite, and they were extremely safety conscious. I would recommend them in any situation to get the job done right.
Posted: 12/10/2015 • Link to this review
I was referred to Pro Tree by my close friend. I needed to call an arborist to check a tree in the front yard but before I could get around to that an issue came up with a neighbor. I knew they were planning on trimming our tree limbs hanging from our tree over their property but about 12 hours before the triming they said they were cutting roots as well. That made us nervous because we didn't know what that would do to our tree without someone confirming it was ok. I called Greg and the very next morning (a Saturday I might add - and he took time to call us the night before after he came home from a personal function) he drove from Jonesboro to Peachtree City to look at everything. Once he confirmed that the root cutting would not harm the tree, it provided great relief to my husband and me. We let the neighbor's contractor on our property to trim limbs and they also cut the roots on their property. I didn't have Greg do any work at this time but ANY tree triming/removal that needs to be done on our property will ONLY be done by Pro Tree!! Greg has high standards and I'd rather pay extra for that level of service than pay a little and wonder if you are getting workers who even have insurance to cover accidents. I HIGHLY recommend Greg and Pro Tree!!!!
Posted: 3/13/2015 • Link to this review
About a year ago, we asked Pro Tree to come out and give an estimate to remove some very large trees. Todd came out and gave us an estimate that we thought was way too much money. We waited and searched for other tree service companies that could perform the work with the same types of equipment that Pro Tree uses. Our search did not turn up any other companies that could do the job using the right equipment for anything close to the bid from Pro Tree. We waited a few more months and saved money to pay for the job. When we called to schedule the job, Pro Tree honored their estimate even though it was almost a year old. Our yard is incredibly steep and we had some pines that were over 100 feet tall and 5 or 6 feet in diameter at the base. There were also a few very large hardwoods. Some of the trees were within 20 feet of our house. When Todd arrived with his equipment and crew, they hit the ground running and made quick work of the job. They were onsite for two and half days. My wife and I watched as they went about their work. We were both very impressed with their professional work. They must have millions of dollars invested in the equipment they use. Todd's crew functioned like a well oiled machine and two things were obvious to me. They have been doing tree work for a long time and they know what they are doing. The bottom line is that we are totally pleased with the work Pro Tree did for us. We will recommend Pro Tree to all of our friends.
Posted: 5/04/2014 • Link to this review
Called them in to do a big job that. Was too much for me. They told me when they came out to bid it and they did everything that was promised. I would not hesitate to call them again for any tree work I need done.
Posted: 6/29/2013 • Last edited: 6/30/2013 • Link to this review
They did a very good job with removing my trees. However, the foreman had a very nasty disposition and was very rude and disrespectful toward me. I complained to the owner about his behavior. The owner apologized and stated that he would talk to the foreman. The owner also sent a Thank-you card for my patronage. A Thank-you card and apology just still will not ever use this company's service again. I paid BIG money for the tree service and should not have been disrespected. Maybe it is because I am a woman the reason for the foreman's behavior. I don't think the foreman would've talked to me in that tone of voice and manner had I been a male. I would've given a higher overall rating if it weren't for the foreman's attitude.
Posted: 9/03/2010 • Last edited: 9/21/2011 • Link to this review
I was referred to Pro Tree by another satisfied customer and they did an excellent job with removing trees from my yard. I had 15 trees in my back yard and one tree in my front yard removed. As soon as a tree was cut down, the crew was cleaning the area and removing all the debris. The crew was extremely efficient and all members worked hard. The clean up performed after the job was phenomenal. I would certainly recommend Pro Tree to anyone needing trees removed.
Posted: 4/30/2009 • Link to this review
I have a tree down in my yard because of a storm that I need to have removed. I called Pro Tree and the receptionist promised me that "somebody would call me back immediately". I've been waiting all day for a call back and nobody has bothered to do what they said. It's pretty sad when, during a time of economic recession when you would think businesses would do whatever they could to get new business, a company won't even call you back when you are basically begging to give them business. I won't be calling them again. UPDATE: Pro Tree's response says they are closed on Saturday... so why does their info page here on Kudzu say they are OPEN on Saturday from 9:00-5:00? And their claim that they have no record of my call is also BS. I have my cell phone call history to prove it. And if they have no record of my calling, why did one of their employees finally call me two days later? I also have proof of THIS call. And another thing: scroll down their list of reviews and you'll see that another person had a similar issue with them not calling back promptly and they responded the exact same way. They may do a good job on their actual work, but they are obviously trying to cover up a case of deplorable customer service. Rather than correct their service problems, they would rather make excuses. Do yourself a favor and avoid the potential customer service problems: call somebody else.
Posted: 1/10/2009 • Last edited: 3/22/2009 • Link to this review
This customer says he spoke to a receptionist who "promised that somebody would call him back immediately" unfortunately, this call was made on a Saturday and our office is closed on Saturday and Sunday therefore he could not have spoken to our receptionist. We do use an answering service when our office is closed so that we can be assured all our customers are taken care of. We went back through our call log from the answering service and we are not able to find any calls that were not handled. We have never had any problems with receiving messages from our answering service but we also realize mistakes do happen. We pride ourselves in the way we operate our business and that is to always take care of our customers. A company does not stay in business 20+ years with the same owner if customers aren't taken care of. If this reviewer would like to contact our office we would love to do further research so that we can find out exactly what happened.
I posted a review when I used them a couple of years ago and used them again this week and I'm just as thrilled this go round. Pro Tree is quick to respond, made great suggestions when reviewing the job, the crew worked hard & left my yard super clean. Nice folks & straight shooters. I'd recommend again & again.
Posted: 10/10/2008 • Last edited: 10/04/2012 • Link to this review
I would recommend Pro Tree,Inc. in a minute. My back yard was a mess and required a lot of work, they came in did the work, cut down trees,cleaned up and I am very pleased. Highly recommended.
Posted: 9/15/2008 • Link to this review
How these guys can cut, grind and remove all debris is pretty amazing. They come prepared, work very efficiently and take it with them. Look for 10% off coupons in several of the PTC mailers.
Posted: 5/27/2008 • Link to this review
For tree removal: I have used this company twice and my experiences were great both times. Ask for Todd if able; he was thorough and made some excellent recommendations to my initial plan. This guy knows his trees and will offer his advice and expertise on whether to preserve or cut down. We were able to preserve 6 of 18 trees and trim the canopy up by 50-70 feet! Wow what a difference that made. This company has the resources and equipment to get the job done timely; their experience shows and was worth every penny. They are efficient, professional and expert in their job and I highly recommend them!
Posted: 3/09/2008 • Last edited: 1/10/2009 • Link to this review
Four men, a bobcat, a chipper and a trip back to the yard to dump wood chips. Almost six trees worth of clearing in about 2 1/2 hours. Nice clean job and using their coupon with 10% off helped.
Posted: 9/12/2007 • Last edited: 1/02/2008 • Link to this review
Called 3 times to schedule tree/limb removal from my yard and was told "we will get right back to you with a quote". After 3 calls from me in as many days and nothing back from them I called someone else on the Kudzu list. :-( but ended up using them in the end . . . After reading my posting they contacted me immediately and apologized for the delay since being so busy with the recent storms in the area. They quickly came out and quoted the work I needed (Fri) and got the work done on Mon for an excellent price. I feel they went over and above to make it right. I'm a satisfied customer.
Posted: 4/10/2007 • Last edited: 1/02/2008 • Link to this review
We went back through our call log so that the owner could contact this customer personally and we can not find any record of any customer calling 3 times. We have been in business for 20 years and since the majority of our business is either repeat business or referal business we take this type of issue very serious. We would like to hear from this reviewer again so we can get this straightened out.