Displaying 61-75 of 247
Well the owner came to our house and was telling us we do not need a contract. That is why we chose them. Well we moved in an other state and did not need their service in our rental... Now there was a contract and I have to pay for over a year more! This is ridiculous. We bought equipment. No reason for that. Apparently they had us sign some papers on a different day then when we met with owner. I guess we trusted him and did not read the whole paper work and missed the part about needing to pay for x months otherwise I would have called the lie then! (I say apparently because I lost my paperworks in the move but they sent me a scan missing pages..).
Posted: 8/12/2015 • Link to this review
Dear Lapetitemel19, we are truly sorry to hear that there was miscommunication about our contract at Protection Concepts. We respect and appreciate our customers and strive to see that all our customers are 100% satisfied; however, we have always had a contract as part of our business operation. While our contract has changed over the years, our basic core business philosophy has not and we would be happy to correct any issue that had misleading information. Unfortunately based on the information provided we have no way to research records indicating your specific job and customer information. Please feel free to call our office at (770) 612-9073 and ask to speak to the owner for clarification about the issue. Again, we are very sorry for any bad experience you had and we welcome the opportunity to resolve your issue. Thank You!
I feel confident in recommending Protection Concepts having been a customer since 2010. Their monitoring center always responds very quickly and I've had nothing but excellent service.
Posted: 8/12/2015 • Link to this review
Protection Concepts has personal service that can't be beat. The people are very honest and knowledgeable about ways to protect your home. I would recommend them to my family and friends!
Posted: 8/03/2015 • Link to this review
did a fabulous job when I needed to change some security features. They were prompt, on time and did a thorough job of explaining how things work. Did not feel the pressure to buy.
Posted: 7/24/2015 • Link to this review
I have been using protection concepts alarm monitoring service for 10 years at my business and home and had no problems, actually they are very prompt if alarm goes off in calling the Police and me. Highly recommend their services.
Posted: 7/21/2015 • Link to this review
The owner comes out personally and walks through the home with you. Very quickly I found out that he was only going to suggest what I needed and nothing more but, gave me options and the opportunity for input. No pushy sales tactics here! Once it came time for prices, he very slowly took me through all of my options and illustrated pros and cons of the various choices. Besides the below market pricing for monitoring and consultative guidance, there was no reason given to even consult with any other vendor.
Posted: 7/20/2015 • Link to this review
I have been with Protection Concepts for close 17 years and I must say that Jules and his staff are great. They definitely go above and beyond what is expected to provide the best service. I highly recommend Protection Concepts for your alarm service and you can't beat their prices!
Posted: 7/17/2015 • Link to this review
Jules and his staff (Larry, Jared,David, and Ben) are just amazing. Me and my family have been with these guys since the early 90's and they have never failed us. They always go above and beyond to provide the best service whether its Jules squeezing me in to provide my moms house cellular service or Larry coming to bring me a new sign because the one in my front yard is sun worn. Best prices in town with state of the art equipment. Thanks guys and I look forward to doing business with you well over another 10 years.
Posted: 6/09/2015 • Link to this review
Protection Concepts is an awesome company! They are accommodating, friendly & offer competitive pricing. The customer service is great, I can call with a thousand questions and Jared is always patient with me. And Jules is the best - he is one of a kind! Wouldn't go anywhere else for my security needs.
Posted: 5/19/2015 • Link to this review
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As a business owner, you have a lot of responsibility on your shoulders. The safety of many people rests on you. That is why those of us here at Protection Concepts highly suggest you have a good commercial security system installed at your business...READ MORE »
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As a business owner, you have a lot of responsibility on your shoulders. The safety of many people rests on you. That is why those of us here at Protection Concepts highly suggest you have a good commercial security system installed at your business as soon as possible. The most important reasons for this are to protect your property, your clients, and your employees.Read more »