I will never patronize this business again due to poor customer service. I purchased a Groupon deal for 2 facials. I went in for the 1st facial and it went OK... nothing to brag about, nothing special but it was a decent facial. The esthetician WILL TRY AND SELL YOU a lot of products so just be prepared in that. After the 1st appointment, the receptionist "strongly encouraged" (nice pushy) me into setting another appointment and told me I could cancel at any time. My appointment was set for Friday at 11, and due to an emergency I called at noon on Thursday to reschedule. Upon doing so I was informed that I'd have to pay an additional $50 because I missed the 24 hour limit by 1 hour. I was extremely frustrated by their lack of understanding and unwillingness to work with me. In this day and age, customer service is EVERYTHING. Instead of waiving the $50 cancellation fee and gaining a customer for LIFE, they have alienated me and I am willing to sacrifice my Groupon facial instead of coming out of pocket an additional $50 due to issues that I have no control over. They have lost a client for life! There are WAAAYYYYYYY too many estheticians and skin care spas that not only do better facials but are willing to provide better customer service. I live and die by reviews, so I wanted to share my experience and will do so on multiple platforms.
Posted: 5/08/2014 • Link to this review
I am in love with Pure Aesthetics! Cherece, the owner, is absolutely fabulous. She is an experienced, knowledgeable aesthetician who patiently deals with my fussy roseacea skin. She listens to my concerns and adjusts product and services as needed. I love my treatment room, super warm bed, soothing music, and most of all Cherece's foot masage that comes as a bonus with every facial. I am especially impressed that Cherece is so client-focused. She never tries to upsel or pushes her products if they aren't right for the consumer. She is accomodating, very friendly and a beautiful person in general. I will be their customer as long as I can.
Posted: 3/04/2013 • Link to this review
I love Pure! I have been with Cherece for many years and no other person attend to my face but her. She is charming, a professional, and knowledgeable about skincare. In all my years with her, I never had an issue. You should definitely give Pure a chance!
Posted: 3/03/2013 • Link to this review
I too went to Pure because of the deal on Living Social. It was a wonderful experience. The facial was wonderful and it was nice to get some advice on how to deal with skin issues that may arise. What a great deal for a great service. I am so thankful to have been introduced to Pure Aesthetics and Skin Care
Posted: 6/01/2011 • Link to this review
I purchased the Living Social deal and this has been one of my best deals. Cherece provided a wonderful and complete facial. My skin was glowing when I left and I'm loving the products that she recommended. Great Customer Service as well. T.Wakefield
Posted: 5/30/2011 • Link to this review
I also used my Living Social coupon for this facial. I was leary since its so far away from my home, but I thought I'd give it a try. I am so glad I did! It was wonderful! The estitician (owner) is a wealth of knowledge on your skins needs and on the products she uses. Shes definatley one of the best Ive been to! I will definately recommend her to anyone who is looking for a great facial! Was a wonderful way to spend a morning! Susan
Posted: 5/12/2011 • Link to this review
I purchased a facial from Pure Aesthetics as a result of a LivingSocial daily deal. I was so glad to learn of this hidden treasure. Tucked away in the Chamblee/Dunwoody area, this space is intimate and friendly. Not to mention, my facial was GREAT! The service is top notch as well! - Elizabeth O.
Posted: 5/11/2011 • Link to this review
Cherece and her daughter were so friendly and provided wonderful customer service. The facial was outstanding and as an added extra you get a foot, shoulder and neck massage. Cherece is very knowledgeable about skin care and recommended the products I would need to keep my skin looking healthy. I definitely will go back. Lori C.
Posted: 5/07/2011 • Last edited: 5/08/2011 • Link to this review
It has been a few days since my peel and facial, and it looks great! These are the best results I have gotten anywhere. Cherece was friendly and easy to talk to, and gave a wonderful shoulder massage and bonus foot massage. I felt completely relaxed afterwards. I will definitely be back.
I really enjoyed my treatment. After a long, hard week, it was just what I needed. She really pampered me and made me feel like a valued client, I wasn't rushed in and out. She was genuine. A lot of times in that business people are fake nice just to get your business, but you can tell that she is really a good person with your best interest at heart, she doesn't see you just as a customer but as a person!! -Jana
I am a fellow esthetician and former coworker of Cherece's, and when I want to take a break from doing my own skincare and let someone else pamper me, as well as give me a different viewpoint on my skin, she's the only one I trust!
Posted: 7/12/2010 • Link to this review
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