QCare is a family owned and operated professional company committed to providing superior cleaning and home renovation services, at affordable prices, with the highest level of customer care. Since 1997, we've been North Atlanta's first choice for fine carpet cleaning, area rug cleaning, upholstery cleaning, window cleaning, maid cleaning and other home cleaning and renovation services. QCare was established with the goal of providing an elite level of service at affordable prices in contrast to the "coupon companies" and franchise operators.
All QCare technicians are background-checked and receive industry-leading training upon hire and continuously throughout their employment. To ensure you receive the best care for your home, we constantly monitor technician performance based on our customers' feedback and through random in-home quality inspections by our Field Service.. Supervisor.
Our service managers each have over 12 years industry experience and also attend Continuous Education classes to maintain their certifications and stay abreast of current industry practices.
A QCare customer service representative is always available during regular business hours to answer any questions about our services, schedule and confirm appointments, handle warranty issues, and dispatch crews to your home on the day of service.
Please call us today! 770-594-1836
I just had my windows cleaned by Q care and what should have been a 2 hour job turned into 4. The guys made sloppy work of cleaning - streaks, missed corners, sticky fingerprints all left on the windows. I had to point all this out, or they would have left thinking they cleaned my windows. Maybe the 2 hour estimate was based on this kind of work ethic, I don't know. I have a small plant shelf in front of a window and they didn't even move it to clean, so needless to say there was still little leaf pieces stuck to the window. One of the kitchen windows needed a ladder to re-clean and they had already put them away. I saw the supervisor give the helper a "heck no, we aren't taking the ladder off the truck" look. They managed to clean it with a dry rag. As I continued to inspect the work I noticed dirty water spots all over the floor(white carpet and wood) beneath the windows. Even after I pointed it out, they continued on without changing their method - why not put a towel down? Then after they left I noticed that the blinds in the garage were nocked off the hinges and not put back in place. You would need to use a latter to put them back and they had already loaded those up so they just left them for me. Thanks. One of the guys was super sweet and pleasant. He handled my comments professionally. The supervisor was put off when I would point out places that needed more work. Overall, I feel like there was a mix of laziness and lack of understanding what clean is
Area Roswell, GA
Cost $250 - $499
Date October 2016
Posted: 10/21/2016 • Link to this review
We sincerely apologize that our window cleaners did not meet your expectations, both in time and quality of work. At QCare we offer a cleaning satisfaction guarantee. Please call our office at 770-594-1836 and Phil will schedule a time for a crew to come out and re-do the work when it is convenient for you.
I have used QCare for windows and maid service. Donte led the window cleaning team and Chelsea and Heather make up Team 2 for the maid service group. Great job by all. And, they are very nice people. I am particular, and they rose to the occasion. I would recommend them and have them back for sure.
Area Alpharetta, GA
Date April 2016
Posted: 4/15/2016 • Link to this review
This was my first time using Q-Care and was really impressed with their customer service Jaime was very helpful with scheduling as I was a last minute appointment. Team Two (Heather/Chelsea) were very friendly and communicative as to what my wishes were to have cleaned and not cleaned. Liked how they asked to do a walk through after they were finished and how they gave me a checklist of what was cleaned. My favorite was they used "green products". Will call on them again.
Posted: 12/03/2015 • Link to this review
Team 3 did an excellent job on my new home. Team 1 did an awesome job on my rental property. They were easy to schedule and exceeded my cleaning expectations.
Posted: 11/30/2015 • Last edited: 12/01/2015 • Link to this review
We have used QCare a number of times and recommend them immensely. Yesterday, Whitney & Heather did a great job in a timely manner. if you want a clean house there is no one better than QCare !! John Marietta, GA
Posted: 11/28/2015 • Link to this review
Hired them to clean my home. Left trash, didn't mop bathroom floors, etc. Owner will not return calls. Took 2 girls 2 1/2 hours to do 3 bedrooms and 3 baths and I had to clean after they left. Very disappointed that I can't get someone to call me back.
Posted: 11/27/2015 • Link to this review
Heather and Whitney were very friendly, fast, and efficient. My carpeted staircase looks like it has brand new carpeting. The kitchen just sparkles. I particularly liked seeing Heather cleaning the switch plates, door handles. I will definitely use them again.
Posted: 11/21/2015 • Link to this review
I hired QCare after meeting the owner at a recent networking event. They sent Team 2 (Heather & Chelsea) to clean my home the following week. They arrived with all-natural cleaning supplies and all their own equipment, including a vacuum cleaner. They were both very friendly and took the time to ask me questions about my home, special areas they should pay attention too, any areas they should avoid, etc. They did a fantastic job, walked me through afterwards to make sure I was satisfied and provided me a completed checklist showing everything and everywhere they had cleaned. I would highly recommend QCare (and Team 2).
Posted: 11/18/2015 • Link to this review
We have been using QCare for our rug cleaning, window cleaning and maid service for years. The service & support we receive are second to none. Chelsea and Heather do an excellent job of cleaning our home, and all of the QCare office staff are very responsive. I highly recommend them!!
Posted: 11/17/2015 • Link to this review
Cynthia (and her team) have been cleaning my home for some time now. She is awesome. I have a half dozen requests of her to do beyond the standard and she accommodates me with a smile and does a great job. Cynthia takes responsibility for the entire job even when she is training someone new which happens periodically. Cynthia is very efficient. She works hard and fast. Yeah Cynthia!!!!
Posted: 11/16/2015 • Last edited: 11/18/2015 • Link to this review
QCARE holds "Certified Firm" status with the INSTITUTE OF INSPECTION, CLEANING, AND RESTORATION CERTIFICATION (www.IICRC.org), and as such has pledged to implement advanced training programs for certification of all Technicians engaged in providing services to the customer in cleaning and restoration and has pledged its support in maintaining a professional attitude in the conduct of its daily business at all times; providing our customers with the highest degree of professionalism possible.
[PDF] QCare Proof of Insurance
[PDF] SHAW REQUIRES Hot Water Cleaning to Maintain Warranty
[PDF] Mohawk Carpet Care Guidlines Recommends Hot Water Extraction Cleaning Method used by QCare
[PDF] BEAULIEU Recommends Steam Cleaning ONLY
[PDF] Carpet & Rug Institute - Certified Seal of Approval
QCare uses ONLY organic green cleaning solutions for all carpet, upholstery, rug and maid cleaning; solutions that help keep your home clean and offer the safest and most effective clean on the market today. Our organic green cleaning solutions have been extensively tested in our training lab and we are excited to let our customers know that they actually clean better than our previous solutions!