My husband and I purchased two brand new Kias from Quirk Kia in March 2010. When I was in an accident my first reaction was to bring it back to the dealer to be repaired. My dad and I drove by on a regular basis to see where it was and what the status was. We noticed the repairs seemed to be almost complete. I went by to look at it and the interior was completely trashed and Quirk had done more damage to other parts of the vehicle. I beside myself, my brand new vehicle was ruined. I went home, sent emails, made phone calls but no response. I finally talked to the manager and he stated that the ins co does not pay them to clean the vehicles and that they do not clean "the way I expect them to". I said that I expect my vehicle to be in the same condition it was when I dropped it off. He said he would have it cleaned and try to do something with the bumper. When I went to pick it up the bumper didn't look too bad. I took the vehicle because I did not want them to ruin it anymore. When I got home I washed it and the bumper looked worse than it did before they "fixed it" all Quirk did was put Armour All on it so it looked good that day. Between my husband and myself and my dad we spent about $70,000 in vehicles since February and Quirk does not care. Now after 6 weeks and $4000+ worth of damage. I have my vehicle back but it's still not right. It had 3400 miles on it when I dropped it off and 3480 when I picked it up and the language on my GPS was changed to African.
Posted: 7/29/2010 • Link to this review
I had my 2010 Chevy Tahoe towed to Quirk Auto Body due to an accident where I was side swiped by a drunk driver. I purchased this vehicle new from Quirk Chevrolet back in March for almost $60k and figured the dealer would be the right place to have it repaired since their technicians must be highly skilled and staff must be professional... boy was I wrong! During the 6 week repair process, $4800 in damage, I never once got a call from Quirk, I always had to be the one to call if I wanted to know what was going on. When I got the vehicle back, the interior was covered with a white dust, the air bag light was on and the vehicle pulled to the left. I had to bring it back twice to have them repair these problems and was made to feel like I was inconveniencing them. I ended up paying for 2 weeks of rental car cost out of pocket ($35/day) because they took so long to fix it, was treated rudely and ultimately am not sure if my vehicle was really repaired correctly. It looks ok on the outside but who knows if they repaired it right on the inside. I left messages for the body shop manager twice and the service director twice and never got a response from either. Bottom line is this, I spent $60k for a new vehicle, $4800 for repairs and leave feeling like ANYTHING would be better for Quirk than helping me get my vehicle repaired. I will also add that this was the second Tahoe I have purchased from Quirk so I've spent close to $115k with them in the last 5 years. Never Again...
Posted: 7/25/2010 • Link to this review