This is RBellefond's TrustRating, which is based on both the number of reviews RBellefond has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful RBellefond has been to the Kudzu community.
If you are even thinking about putting in a CRM system like Microsoft CRM or GoldMine you need to contact these guys FIRST!
Their website is www.rbdata.com and phone is 858-541-1820
You won't be disapointed!