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Our furnace recently stopped working. A HVAC company came out for the repair but said we had to purchase a new system. I had some friends and neighbors use RS Andrews, so I called them for a second opinion. The technician that showed was very friendly, professional and knowledgeable. He was able to figure out the issue which did not require a replacement of the system. He explained everything to me in detail of what was wrong and gave me my options on repairing versus replacing. The system is very old, but I decided to get it repaired now and hopefully will get a few more years, then I'll work on replacing the systems. I'm very grateful there are honorable companies like RS Andrews around. They were truly professional and will be getting my future hvac business.
Posted: 12/27/2012 • Link to this review
Had a great experience with RS Andrews. The service technician was prompt and knowledgeable. He serviced both units and took time to explain everything he did. He answered all my questions and provided tips for cleaning and maintenance. Definitely would recommend to anyone as it has been my experience that they stand by their work - plan to renew our service agreement.
Posted: 12/13/2012 • Link to this review
I recently used RS Andrews for some plumbing work around my house. The plumber was was on time, professional and knowledgable. I had a few leaks and some slow draining drains. The plumber was able to fix the leak in my tub and my kitchen sink. He also cleared two drains that have been annoying over the years. I'm very staisfied with the work and the pricing was fair. I will use again in the future.
Posted: 12/09/2012 • Link to this review
RS Andrews installed a new water heater in our home. The plumber was very nice and professional. He arrived quickly, on time, and was done and out in about 2 hours. He was careful in my home, wore protective shoe covers and left no mess behind. Thye did a great job.
Posted: 12/08/2012 • Link to this review
I had some issues with some clogged pipes in my house. I called RS Andrews and the plumber came out the same day. The plumber was very professional and fixed the problem. I will definitely use again.
Posted: 12/04/2012 • Link to this review
It seems you will always get sound quality service and performance from RS Andrews, whether plumbing, HVAC or something else. It has never seemed to waiver in all of the times I have used them. I don't believe they are the most competitive, but I suspect that probably is a reason why you can count on them getting the job done.
Posted: 12/03/2012 • Link to this review
My furnace had a bad inducer motor. The tech recommended I replace my entire system, including ac evaporator and condenser units. He gave a quote of $800 for the replacement of the inducer and $6000 for a new system. My ac is working great, no need to replace, and I found a company that replaced the inducer motor for $300. These guys just want to sell new systems and are not interested in giving a fair price for repairs. Not trustworthy!
It is our position that our technician did the proper diagnosis of the system. We do not replace "motors only" on any inducer assembly on older furnaces. We quote to replace the entire inducer assembly. This will include the motor, inducer fan, inducer housing and new gaskets. The best way to eliminate any future problems is with the entire assembly being replaced, which is what most customers would prefer to do. This helps eliminate a call back, have a reliable part installed with a great warranty. There are many companies that will give quotes over the phone. How can anyone properly diagnosis a system over the phone or know the complete repair needed without inspecting the furnace..? As you may know, parts are available on the internet at far less than our repair quotes. We are a service company not a wholesale distributor. There is more that goes into pricing repairs than just the part. Our pricing in in line with all major HVAC service companies in the Atlanta Area.
The option of a system replacement was given. Our techs are trained to offer the repair option first. If the repair is substantial on older systems, we want the customer to have all options available to them. Our technicians simply ask the customer the following: Do you want to put that much money into your old system? If the customer wants the repair then we put the part on. If they want options we will quote them at that time. We take the approach of providing our customers with the information they need so they can make informed decisions.
R.S. Andrews has been in business for over 40 years with a great reputation of taking care of our customers. You don't stay in business for that long by being accused of being untrustworthy. We stand behind any service and products with our 100% satisfaction guaranty.
I'm happy to discuss this in more detail and can be reached at 770-454-1800. Ralph Brooke, Operations Manger.
Great company! Called yesterday and scheduled me for an afternoon appointment the next day. They even called to see if the morning would work better for my schedule. Repaired my heating issue quickly. Very happy with the price. Repairman was very professional and polite. I highly recommend using this company, and will do so myself in the future.
I had water leaking from my water heater. RS Andrews came out to fix the issue. My water heater was 13 years old so we ended up replacing it. I also had a new toilet installed. The plumber was excellent. I called around and pricing was fair. Very satisfied. They did a great job!
My furnace stopped working and I called RS Andrews. They were able to get me scheduled the same day later in the afternoon! The technician was able to get the issue fixed, he also cleaned my system and replaced my filters. Only a few hundred dollars. I have an older system, so it was great that he was able to get the system working again without breaking the bank. Thanks RS Andrews for a excellent job and getting my house warm!
RS Andrews saved the day. Right before the holidays, we had water leaking from the ceiling in our living room. The plumber, Brian, was able to determine the water was leaking from our toilet upstairs in the master bathroom. A few hours later and we were good to go! Thanks RS Andrews for saving the day and fixing the issue!
RS Andrews recently installed a new furnace. The installation crew did a great job and cleaned up after themselves. We have been using RS Andrews for years maintaining our systems and they have never let us down. Their technicians are extremely knowledgable, always helpful and courteous. The people really seem to care about putting the customer first. Great job once again!
I have been having some issues with a mini-split system not cooling properly in my house. A few companies have been out but haven't been able to diagnose the problem. That was until RS Andrews came. They were able to get the issue isolated to the circuit board which I had replaced. System works great now! Their technician was extremely knowledgable and professional. I will definitely be using RS Andrews for my future HVAC needs.
We have used RS Andrews for many years. They provide maintenance on our hvac systems. Their plumbers have also been great over the years as well. We have replaced our systems and a water heater. They have always been reliable, professional and do an excellent job. We have built great relationships with the same plumber (Ben) and HVAC tech (Andrew).
Posted: 11/20/2012 • Link to this review
I have a handful of rental properties and started using RS Andrews to help with the maintenance for the past 3 years. They have far exceeded my expectations from when I first started using them and were much better than the previous company. There technicians are extremely skilled and know what they are doing. They have always been able to diagnose the problem and fix it. What I really like about their techs is that they answer all my questions, explain everything so I understand whats going on and the situation, and then give me my options so I can make informed decisions. I feel like they are a true partner with me to help manage my properties and I truly appreciate it!
Posted: 11/20/2012 • Link to this review
Leaking pipes and older, inefficient home comfort systems can cost you money on your utility bills. Let our certified technicians help you upgrade your systems and save you money.