Admittedly, the majority of my reviews are negative, but not this time. I talked my wife into buying a bike at a garage sale, and the tire blew the first time she rode it. She brought it in to REI, and even though we did not buy it from there, and it was not a $1000 bike, they were great. They fixed the problem and didn't even charge her. I had heard about REI service before, bt never really bought into it. From now on, if I am considering a purchase, I will check to see if REI has the item first.
Posted: 9/05/2011 • Link to this review
We buy everything we can at REI because of their terrific service and lifetime guarantee on all products purchased there! They've always honored this guarantee without question. We love shopping at REI...and are off to buy heart rate monitors (for exercising) this week!!
Posted: 7/16/2008 • Link to this review
Great product selection, and they only stock quality products. The people who work there actually get out and use the same products, so someone is always there to give you their personal recommendation or review on items. They also offer classes to help people get introduced to a new sport or activity.
Posted: 11/12/2007 • Last edited: 1/02/2008 • Link to this review
I recently went to this location to pick up a small item and they were out of stock, but the employee working customer service had the item shipped from another location in Atlanta for pick-up the next day. Very convenient.
Posted: 10/18/2007 • Last edited: 1/02/2008 • Link to this review
REI stands behind their high quality products. You can return something without a receipt years later if you are not 100% satisfied with their product.
Posted: 7/12/2006 • Last edited: 1/02/2008 • Link to this review
Whether you are outfitting a group of cub scouts for their first overnight trip or are selecting gear for a 4 month stroll on the AT, REI and the people there can get you ready. REI staff are outdoor enthusiasts selected for their knowledge of a given department and can tell you from experience what would best suit your given requirements. The gear ranges from entry level to expedition quality and the no-questions-asked customer service policy is unbeatable. You even get a member payback at the end of the year. I wrote my member number on the back of my drivers license with a Sharpee so it wouldn't wash off when submerged. Shop here and you will understand. You simply can't go wrong at REI Perimeter.
Posted: 5/14/2006 • Last edited: 1/02/2008 • Link to this review