I made a reservation for a truck 2 weeks in advance and gave a credit card to hold it. The day of pick up I got a message on my voicemail at 8 am asking me confirm my reservation (I was supposed to pick the truck up at noon). I got another message at about 11 am letting me know my truck had been sold and they have nothing available. I'm moving in 2 days and now I have no truck. This place is very unprofessional. Luckily I got on the phone with penske and got a truck for a decent price. It was slightly more expensive (5%) but it was worth in after the jam that that rent-a-wreck put me in. I would avoid this place and make your reservation somewhere else becaue clearly a reservation means nothing to them.
Posted: 8/05/2014 • Link to this review