Raleigh Tire at Collierville, TN installed brake pads upside down on front driver side wheel on my 09 Altima on 12/9/2016 (billed by Ken L, sold by Mike Smith). See attached photos of the driver and passenger side brakes, both of which were installed at the same time by them but only one of them has a protruding part very close to touching the rim. I did not notice this immediately as the car was driving/braking well. I noticed it accidentally after a few months while checking tire pressure and took it to a Nissan dealer who said that the driver side brake pads were installed upside down and I need to get that fixed. Today (9/1/2017) I went to the Raleigh Tire shop where my brake pads were installed. The service manager looked at the two front wheels. He said that it is okay to install the brake pads either way (i.e. both my wheels have the correct installation). I voiced my concern that the protruding part is not currently touching the rim but it can in the future, say if a stone chip hits it, since it is completely exposed. To that he said: "I guarantee you it will not be a problem. I am 48 years old and I have been doing this since I was 15." If I want them to re-install the driver side pads as the passenger side ones, they will charge me the price of installation plus $29 for inspection. They had already charged me close to $200 for the brake pad installation. And this is what they did!
Posted: 9/01/2017 • Link to this review
I used a guy named Chris S. at the location down in Mississippi. Seemed like he knew exactly what was wrong, and fixed it perfectly. A bad brake caliber, who knew. Car drives like a dream once again and alignment is great! We'll go back and see Chris again!
Posted: 12/20/2010 • Link to this review
I hate one thing in life...car problems. Took in my Honda, spoke with friendly, helpful staff, I felt real comfortable. The repairs were done quickly and for a reasonable price. I will go back for my next service requirement.
Posted: 11/10/2010 • Link to this review
I have used Raleigh Tire for new tires and flat repair with no issues. But brake repair is another story. I had my brakes repaired before a vacation trip and had to stop less than 200 miles into the trip to get them fixed again because Raleigh Tire did not put the parts back together correctly. Mechanic also got grease on my carpet,stearing wheel and inside door.
Posted: 11/04/2009 • Link to this review