I've been taking my dog and cat to RDO since it was run by Dr Stewart, Dr Morris's predecessor. The only reason I am still there is because my pets have established a history. The staff are very friendly and helpful on the phone, but are always preoccupied when you enter, and barely acknowlegde you. The mission statement reads something to the effect that they treat their human clients with the same care as their non-human patients. I have found the opposite to be true. Dr Morris usually remains in the back somewhere and never shows herself. She used to be so accessible. Once she phoned to complain about my kids (3 yr old twins) who had scribbled on some furniture with crayons (provided by the office), while my back was turned holding my large dog and talking to the staff. It has been very expensive taking my dog here. This year alone the bill was $1,900, and recently I have been urged to spend thousands on an operation to correct a slighly torn ligament, just so he can "go back to the activity level he was at before", which consisted of running hog wild and playing frisbee. But crazy antics off leash and acts of extreme athleticism are probably not the best for a pure bred dog from show lines.
Posted: 7/12/2010 • Last edited: 7/13/2010 • Link to this review
I took my dog here for a rash after treatment from another vet was not working. The doctor spent a long time with me, examining my dog, asking questions, and figured out what the problem really was. She took the time to answer every question that I had, and was very patient with me. I did not feel rushed during out visit, and I could tell that she cared about helping the pets she sees. She kept costs as low as possible, and was really friendly. I will be going here from now on.
Posted: 11/21/2008 • Link to this review