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I have been a client of Red Oak for over 17 years. I can not express how pleased I am with their customer service and timely pick ups. I like their friendly and helpful text/call updates and reminders, I appreciate that Red Oak Sanitation serves our community with programs like "Recycle for the Cure" and educates us in matters related to recycling, waste management and protection of the environment.
I can tell that the workers that collect the trash and recyclable items are friendly and professional. They have answered my questions in a very polite manner every time that I have approached them while collecting items from my home. I want to specially thank Mr. Citrone for going above and beyond our expectations in order to provide a "WOW" customer service experience. Thank you, Red Oak!
Area Flowery Branch, GA
Cost Less than $250
Date April 2018
Posted: 4/11/2018 • Link to this review
WORST CUSTOMER SERVICE IVE EVER DEALT WITH. DID NOT PICK UP TRASH FOR 3 WEEKS. Customer service agent was horrific. Extremely rude. Would not let me talk to a manager. LIED and said my cans were not out for three weeks waiting to be picked up (claims drivers went past and they weren't out there!!!). This happens ALL the time. I've even called to remind them and they still forget. Canceled my service and will be telling ANYONE that wants them how horrible they are. Oh - and she also said they are not paid to come through the neighborhood to see if the trash it out?? How does that even make sense????
Area Alpharetta, GA
Cost Less than $250
Date June 2013
Posted: 12/22/2017 • Link to this review
Everything went fine until I called and cancelled my service and they continued to bill me anyways for two months. I called for three days trying to get an answer, only to be told they had no record for me calling. I have phone records proving I did. They said people lie about things like this and they will not refund me for the months charged that I did not even live there for; I had moved. My advice is not to use this trash service unless you are able to mail certified letters with a request for a receipt to prove your transactions with them. Good Luck.
Posted: 10/12/2017 • Link to this review
Outstanding service. Whatever I put out, they pick up, although there is a limit to one large piece a week. The workers are friendly and helpful. I am notified by email if pickup day is changed because of a holiday or a hurricane. God bless the people who do their job!
Posted: 9/21/2017 • Link to this review
They never miss a pickup in my neighborhood. I like having the two big rolling bins, one for garbage and one for recyclables. Just be sure you don't put yard trash out in an improvised container you want to keep...I lost my yard cart that way!
Posted: 3/08/2016 • Link to this review
They are inconsistent with their service reliability. The trucks skip whole sections of subdivision if one house pick up puts out the wrong waste. Happened twice on one month. I left a message Saturday, no return call by the end of day Monday.
Posted: 9/21/2015 • Link to this review
Apparently, this is one of those companies that really couldn't care less about their customers. Red Oak Sanitation refused to put our empty trash can back on the driveway. Instead, they always dumped the can over onto the lawn where it would, rather quickly, burn the grass (see the photos). We showed the pictures and explained the problem to Red Oak manager Ron Cowart who agreed with us, laid down some lip service and then blew us off. It actually doesn't require any more effort, on Red Oaks part, to set the can upright on the driveway than it does to dump it in the yard. So why then deliberately and repeatedly cause unsightly damage to a customers lawn? Because it isn't their lawn and they couldn't care less about their customers property. How do I know? Well, because Red Oak goes to great lengths to tell the customer exactly which way to face the cans and where to set the cans out for pickup. That self-serving action they can take the time to do. Conversely, the Red Oak recycle crew always neatly placed their can back on the driveway, so apparently the problem rests with Mr. Ron Cowart's inability to effectively manage customer issues.
Posted: 8/18/2015 • Link to this review
The workers knocked my mailbox down. I called and talked to manager and he said nothing. They said they won't fix, I said if they won't fix, cancel my service. Their response no problem glad to lose you as a customer, I would never recommend them to anyone.
Posted: 5/11/2015 • Link to this review
Specifically - they have a habit of not caring how the cans get put back ON the curb...rather in the street, on the sidewalk, in the middle of the yard toppled over. Also speeding through the neighborhood (children are usually waiting on the school bus at this hour) in their huge trucks. Their billing and customer service needs serious work. If you think you are signed up for "email/electronic" notifications - double, triple check...chances are you will then NOT get either electronic or paper bills. And their attitude is care LESS. Skip it and go to the countless other vendors - never had these problems with any other vendor.
Posted: 4/17/2015 • Link to this review
Expect delays up to a week, expect them to blame you when you call to inquire, expect the office manager to be gone every time you call, expect excuses on why it had taken them months to pick up their cans when you cancel, expect the truck (when it comes) to race thru your neighborhood streets like it's the autobahn. If these are satisfactory expectations for, then by all means go for it. If they are not, then do yourself a favor and find actual service elsewhere.
Posted: 10/09/2014 • Link to this review
I really tried to give this company a lot of grace b/c they are local and fairly new. They don't pick up on time and don't have any reasons or customer satisfaction credits when they drop the ball. I have had them for a little over a year and have had to call about 6 times. I'm done. It's a shame b/c many folks were rooting for the hometown company, but they just can't get it together, and don't even apologize. I can't continue to waste my money on poor service and attitude.
Posted: 9/30/2014 • Link to this review
For 2 months, Red Oak did not pick up my recycle. I called them at least 7 times to try and get it picked up and they said they would but then the pick up date came and went with no pick-up. Finally cancelled my service. They said they were not going to charge me the next payment but they did. Had to put stop payment on my account to keep from further charges. BAD BUSINESS! Can't even return a call.
Posted: 5/20/2014 • Link to this review