While Keith may be knowledgeable and helpful pre-sale, after sale you really see what they are about. Was told its all my fault for buying lower grade lumber, even though it does not match the pictures shown. Wood at bottoom of pallet was damaged, some timber had traces of sapwood, even though that's not what we had ordered. They claim the wood is "partially air dried"; been informed by other dealers there's no such thing, either it is or it isnt, therfore it ISN'T dried. Does not return calls or email after sale, demands customer pay both ways for exchanges. Get your wood locally where you can deal with someone who will take responsibility for his product.
Posted: 10/20/2011 • Link to this review