Dr. Reed has been my endo 9+ years. Have Type I Diabetes and Hashimoto's Thyroiditis. Always had been pretty happy with Dr. Reed's care. Listens to patients & gives as much time as needed during a visit. Wait times can be long, usually at least a half an hour in the exam room before seeing him, existing patients have to book appts at least 6 mths to a year out, and the office is a bit disorganized. Didn't mind all of that, but he totally abandoned me when I needed him most. Had an upcoming surgery (which I told him about at a recent appt) and I called the week before with several questions for the Dr. - wanted to find out how to adjust my insulin and thyroid meds for the bowel prep and on the morning of surgery, wanted to know what my target BS should going into surgery, etc. Was told he didn't have an email address, but that he would call me that evening w/answers to my ?'s. Never heard from him. Called back the Fri. before surgery, was told he wasn't in the office and was unreachable. His (uncaring) assistant relayed instructions given by another dr. at the practice which I knew were totally incorrect (if followed, I would have gone dangerously low the day before, and day of, surgery - when I wasn't supposed to have sugar or solid food). Assistant said he would call me Monday a.m. before surgery. Didn't happen. Had to make educated guesses about what to do. I was so devastated & scared. Found out later I am not the only patient this has happened to.
Posted: 6/23/2010 • Link to this review
Each time I have been to Dr Reed's office, no matter the time of day, I have waited more than an hour before even being taken to an exam room and then I am made to wait again. Yesterday I spent nearly two hours in the office for a 15 min follow-up and to have 1 vial of blood drawn. This is rediculous. Why am I as a patient expected to wait around for several hours if the Doctor is unable to keep his appointment times?
Posted: 6/04/2009 • Link to this review